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    Technical Support Specialist - Las Vegas, United States - Roberts Communications Network, LLC

    Roberts Communications Network, LLC
    Roberts Communications Network, LLC Las Vegas, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Responsibilities:

    • Use proprietary software to operate, monitor, and maintain a daily schedule of live streaming video feeds.
    • Use Windows based encoding software to create digital archives of each daily simulcast.
    • Analyze high volumes of archived video to ensure quality standards are met.
    • Analyze and troubleshoot web-based video streaming on PC, Mac, and mobile devices.
    • Work closely and efficiently with other technicians and departments.
    • Provide technical assistance to ensure smooth streaming experiences for users, addressing issues promptly and efficiently.
    • Resolve issues for clients via phone or electronically.
    • Track customer issues and resolutions.

    Requirements:

    • One year of technical support experience in a network operation center
    • Ability to multi-task and problem solve in a fast-paced environment.
    • Strong attention to detail
    • Working knowledge of MS Windows, MS Office, and other PC-based software applications and web browsers
    • Excellent written and verbal communication skills
    • A strong technical foundation with a focus in programming and web design is desired.
    • Must be available to work all shifts, including early mornings, overnights, weekends, and holidays. Overnight shifts will be required.
    • Ability to obtain necessary gaming registration / license(s) needed for employment with RCN.
    Technical Support Specialist - Streaming Media
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