Printing Project Manager/Customer Service/Estimator - Atlanta, United States - AlphaGraphics

AlphaGraphics Atlanta, United States

1 week ago

Description

Job Summary:

Provides job estimates, customer service and resolves issues by offering solutions, explanations, options or by arranging for service. Ensures that orders are completed as expected by the customer and within the established time line.

Accountabilities

Prioritize and ensures that all orders are completed by the date requested by working with the departments and ensuring that

adequate inventory is available.

Timely complete estimates and follows up with the customer or prospect within the established guidelines.
Inspect proofs and customer files to ensure that the finish product is completed as expected and on time.
Write up packing slips for all orders before delivery. Invoice orders to include with shipments.
Inspect and ensures the quality of the order before shipping. Process all shipments by end of the day.
Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful

demeanor.

Provides information regarding policies and procedures, terms and programs relating to service area for outside customers.
Identifies and prioritizes problems and issues related to service area.
Performs research, offers solutions, options and strategies.
Works with outside vendors on an as needed basis.
Refers to appropriate person or department as needed, and/or arranges for service.
Owns and track problem status until resolution is achieved.
Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
Attend weekly estimate meeting and provides status updates on estimates, along with the sales rep for estimates that are open.
During weekly sales meeting is able to provide status of jobs in production for assisting customers.
Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Maintains quality/quantity standards.
Updates and maintains all necessary records and/or logs.
Represents department to outside customers in a professional manner.
Acts as representative for department at internal meetings.
Train in various departments in order to be a backup

Examples:
Digital Press B&W and Color.

Interprets operating policies and procedures.
Ensures timely completion of department's work.
Provides services including processing and delivery of mail and packages, eg. UPS, Federal Express, Airborne, and U.S. Post Office.
Composes memos and letters based on knowledge of departmental and company policies and procedures.
Compiles statistical reports and studies as requested.
Performs other related duties as assigned or requested.

Competencies

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer

feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to

questions.

Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses

reason.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules

other people and their tasks.

Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats

others with respect and consideration; Follows through on commitments.

At AlphaGraphics, we offer careers for everyone Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team

We invite EVERYONE to apply

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Estimator/ Project Manager

1 week ago

Innovative Roofing Group Atlanta, United States

**Base pay: $85k-$100k + bonus, benefits and car allowance. · **Position**:Estimator & Project Manager** · **At Innovative Roofing Group the Estimator & Project Manager is responsible for estimating, proposing, bidding, selling and managing roofing projects in line with profit ex ...
Preconstruction Manager/estimator

1 week ago

Choate Construction Company Atlanta, United States

As one of the largest general contractors in the Southeast, Choate considers our reputation our number one asset, with future success founded upon the strength of our client relationships and our employees. Choate excels in both base and interior construction with office location ...
Customer Service Representative

2 days ago

Arrow Exterminators Atlanta, United States

Are you ready to join a team where your contributions are valued, and your career growth is limitless? Look no further than **Arrow Exterminators** in Atlanta, GA · As one of the largest home improvement companies in the US, we're committed to protecting the health and property o ...
Customer Service Representative

2 weeks ago

Apex Solutions Atlanta, United States

About the Company · Together, let's make things simple: Unleash your drive and unleash the full potential of your talents at ARTUS GROUP. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 ...
Customer Service Representative

1 week ago

Aurora Ventures Fulton, United States

As a nearly 100-year-old company with multiple office and warehouse locations throughout Germany, we stand on a solid foundation. Our origins lie in wholesale packaging, but we always look beyond our own industry. That's why we are now a successful trading house with several segm ...
Customer Service Consultant

1 week ago

Horizon Technologies Fulton, United States

**About REMKO GmbH & Co. KG: ** · REMKO is a European company specializing in heating and air conditioning technology. Our powerful product range includes warm air heating systems, dehumidifiers, air conditioning systems, room air conditioners, and innovative heat pumps. With yea ...
Warehouse Worker/customer Service

22 hours ago

Adientone Whitehall, United States

Picking and pulling orders for a majority of the day. The associate will be working at a responsible for working at the counter. Client facing so will need to have exceptional customer service experience. Still be able to Pull orders, prepare orders to ship to the customer, stagi ...
Bilingual Customer Service Representative

2 days ago

Bobby Dodd Institute Atlanta, United States

**Job Title: Bilingual Contact Center Agent** · **Function**: Contact Center Operations · **Office Location**: College Park · **Workplace** Type**: Onsite · **Employee Status**: Full-Time · **Hours**: M-F - 10:00 AM to 7:00 or 11:00 AM to 8:00 PM · **BDI - Bobby Dodd **Institute ...
Service Manager

2 weeks ago

Terminix | Forest Park Atlanta, United States

**What is this role about?** · Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. · **W ...
Service Estimator

2 weeks ago

The W W Williams Company Atlanta, United States

Service Estimator Opportunity Summary: · At W.W.Williams the Service Estimator provides technical parts and service support in the diagnosing and estimating. Prepares accurate and timely estimates to repair customers' equipment. · Job duties: · Works closely with the Diagnostic ...
Service Estimator

1 day ago

W.W. Williams Company Atlanta, United States

Service Estimator Opportunity Summary: · At W.W.Williams the Service Estimator provides technical parts and service support in the diagnosing and estimating. Prepares accurate and timely estimates to repair customers' equipment. · Job duties: · * Works closely with the Diagnostic ...
Customer Service Rep

2 days ago

Arrow Exterminators Alpharetta, United States

Hey there, future customer service rockstar Are you ready to embark on a thrilling career journey with **Arrow Exterminators**? Buckle up, because we're not your average home improvement company - we're a tight-knit family committed to revolutionizing the industry. · And guess wh ...
Customer Service Representative

1 week ago

Zac Gresham - State Farm Agent Alpharetta, United States

Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
Service Estimator

3 weeks ago

Vintun Atlanta, GA, United States

As a professional services firm that provides consulting and advisory services to clients, Vintun works to improve operational efficiency and to accomplish organizational objectives as well as serves as a leading provider for information services and business management services ...
Customer Service Representative Inbound

3 weeks ago

Horizon Group Fulton, IN, United States Freelance

**Job Number**: 7589 · **Job Details**: DIRECT HIRE · Inbound Calls Only / No Sales · Finally, a job opportunity for people who enjoy talking on the phone but don't want to sell anything. This position is strictly for inbound calls, focusing on customer service. Customers will be ...
Onsite Customer Service Representative

1 week ago

RSM Atlanta LLC Atlanta, United States

Onsite Customer Service Representative · Position Overview: · RSM Atlanta LLC is seeking for an experienced Onsite Customer Service Representative to join our dynamic team to provide first-level of customer support for queries and issues regarding restaurant facilities and equipm ...
Service Manager Managed Service Workplace

1 week ago

Fusion Dynamics White Hall, United States

As one of the largest IT service providers and digitalization partners in Europe, we are driving the digitalization within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today powerful and develop smart financial services of tomo ...
Front Desk Receptionist/customer Service

2 days ago

Drybar Midtown, Buckhead & Alpharetta Atlanta, United States

At Drybar, our philosophy is simple: focus on one thing and be the best at it. For us that's blowouts. Our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. · **Sales A ...
Customer Service Assistant

1 hour ago

Northern Illinois University DeKalb, United States

Posting Detail Information · **Working Position Title** · - Customer Service Assistant EXTENDED**Classification** · - Customer Service Assistant**Position Number** · **Open Date** · - 04/16/2024**Close Date** · - 05/06/2024**Priority Review Date** · **Employee Class** · - Staff** ...
Customer Service Assistant

1 week ago

Northern Illinois University DeKalb, United States

Posting Detail Information · **Working Position Title** · - Customer Service Assistant (3376)**Classification** · - Customer Service Assistant**Position Number** · **Open Date** · - 04/16/2024**Close Date** · - 04/25/2024**Priority Review Date** · **Employee Class** · - Staff**Fu ...