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    Technical Services Engineer - Phoenix, United States - Honeywell

    Honeywell
    Honeywell Phoenix, United States

    3 weeks ago

    Honeywell background
    Description
    Design solutions to drive safe living and quality of life

    Join a team recognized for leadership, innovation, and diversity.

    Honeywell's Global TechnicalOperations In-Service Engineering (ISE) team has an exciting opportunity for a Sr.Application Engineer/In-Service Engineer for Propulsion (ISE), to support theHTS900, CFE738, and ATF3 engines. If you have a passion for customer service and you're looking for a challenging leadership opportunity,this is it.

    The ISE Senior ApplicationEngineer is primarily responsible for exploiting Honeywell data and analytics to constantly evaluate and proactively identify potential issues, create technical work arounds or alternatesolutions and drive resolution before they become major issues forcustomers.

    You will drive the initial data collection, investigation scoping, and lead the technical investigation at a component and systems level. You willwork with Engineering and Technology (E&T), and other personnel in Customer and Product Support(C&PS) to identify and recommend Near TermSolutions for customer issues with our equipment, and to lead the investigation through thepresentation phase of the In-ServiceResolution Process (IRB) Gate 1.
    • Apply engineering knowledge, tools, and principals to develop new innovative systems
    • Grow and develop your technical knowledge in a team-based culture focused on innovation and customer satisfaction
    • Drive continuous improvement and lead change in a premiere organization
    Key Responsibilities
    • 30% Technical Consultant
    • 20% Customer Support
    • 10% Working with cross functional teams
    • 25% Technical Issue Resolution
    • 15% Travel
    U.S. PERSON REQUIREMENTS

    Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

    YOU MUST HAVE
    • Bachelor's degree in engineering or science with 5+ years of experience demonstrating in-depth technical knowledge of Honeywell turboshaft and/or propulsion engines including aircraft interface / interaction.
    • Must be able to wear safety shoes and glasses (when required), follow ESD guidelines, work in a lab, production, or repair & overhaul area to for example, accomplish witness engine teardowns for special investigations.
    • Must be able to deal with unhappy customers and defuse challenging situations.
    WE VALUE
    • Extensive direct engineering and/or technical experience with propulsion engines, Aerospace components, mechanical or platform systems.
    • Some experience interfacing with internal/external customers.
    • Familiarity with Sales Force (SFDC)
    • Program Management experience
    • Strong customer service mindset
    • Ability to proactively evaluate circumstances and drive resolution of issues
    • Self- motivated, results oriented and able to lead a team with little or no management oversight
    • Strong interpersonal skills with ability to work independently, as well as part of a team
    • Strong verbal and written communication skill with ability to positively influence others
    Additional Information
    • JOB ID: req445359
    • Category: Engineering
    • Location: 111 S 34th St.,Phoenix,Arizona,85034,United States
    • Exempt
    Engineering (GLOBAL)

    Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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