Front Desk Representative - Everett, United States - Encore Boston Harbor

Encore Boston Harbor
Encore Boston Harbor
Verified Company
Everett, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description

Company Description
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games.

Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces.

The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays.

It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description The Encore Boston Harbor
Front Desk Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue through the sale of upgrades and guest amenities. Responsibilities include, but are not limited to; carrying out and maintaining processes, supporting the department and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.


JOB RESPONSIBILITIES:


  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • Participate in the execution of shortand longterm departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
  • Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Verifies that all applicable internal policies, federal and state laws, rules, regulations and propertywide controls are enforced within the department.
  • Delivers and maintains a maximum level of service.
  • Contributes to companywide communication and best practices.
  • Keeps informed of all new developments within the department.
  • Balances multiple priorities simultaneously and meets deadlines, often in stressful and highpressure situations.
  • Assign guest accommodations in accordance with current procedures.
  • Thoroughly understand and adheres to proper credit, checkcashing, and cash handling policies and procedures.
  • Handle assigned bank properly and performs account postings.
  • Maintain knowledge of hotel occupancy status, special events, inhouse groups and other situations affecting the reception desk's daily operation.
  • Accept same day and advance reservations as required.
  • Process guest accounts upon checkout in an efficient and accurate manor.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other jobrelated duties as assigned.

Qualifications JOB REQUIREMENTS**:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.


Education and/or Experience:

High school degree or equivalent required. Hospitality or related field education or experience preferred.

Computer skills and knowledge of Microsoft Office, a plus.

Outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Experience with and working knowledge of Opera, a plus.


Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.


Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.


Physical Demands:


The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear.

The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.

The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific
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