Director of Employee and Labor Relations - Everett, United States - Encore Boston Harbor

Encore Boston Harbor

Verified Company

Everett, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ABOUT ENCORE BOSTON HARBOR

Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces.

It is the largest private single-phase development in the history of the Commonwealth.

Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

The Encore Boston Harbor Director of Employee & Labor Relations oversees the property's relationships with union partners, leading labor relations matters such as grievances and arbitrations, and leading negotiations for new or ongoing Collective Bargaining Agreements ("CBA"). This position works collaboratively with all other members of the Human Resources Department to ensure that the work environment is free from harassment, discrimination, and retaliation and in compliance with all federal, state and local employment laws and regulations while providing excellent guest services.

Responsibilities include but are not limited to:

manage staff who address union and employee relations related matters that arise, oversee and participate in the CBAs' grievance and arbitration processes, conceive and conduct supervisory and management level training on effective management under CBA's and effective union avoidance strategies, and establishing productive and proactive relationships with union partners before and during negotiations, and after CBA ratification and implementation.

JOB RESPONSIBILITIES:

Ensure all Encore Boston Harbor core values and property and department standards are implemented and applied.

- care about everyone and everything
- show never ending attention to detail
- take responsibility; don't leave it to others
- always strive to be better

In collaboration with the VP of Human Resources, implement shortand longterm departmental goals, objectives, policies, and operating procedures; monitor and evaluate operational effectiveness; effect changes required for improvement. Identify and execute upon mutual key drivers of success.
Accountable for the successful execution and resolution of labor relations activities.
In collaboration with the Director of Employee Relations, maintain the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Oversee the performance of team members under their area of responsibility.
In collaboration with the Director of Employee Relations, monitor activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
Ensures the labor relations team delivers and maintains a maximum level of propertywide service and satisfaction.
Oversee hiring, performance management, and employee engagement within the Labor Relations team. Provide training opportunities, constructive and positive feedback to team members within area of responsibility. Create a motivating and learning environment, cross training where advantageous to the successful execution of all responsibilities.
Keep informed of all new developments within the labor relations field and specific to the Boston market, making recommendations designed to maximize department and company success.
Effectively manage internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing team member issues as appropriate.
Manage multiple priorities simultaneously and meet deadlines, often in stressful and highpressure situations.
Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
Administer policies and procedures designed to increase the effectiveness of employee and labor relations and support positive team member working relationships.
Provide guidance, counsel, and instruction for management in the administration of human resources policies and procedures, and specifically on all CBA related matters, to include all team memberrelated items relative to attendance, seniority, work performance, discipline, and proper corrective action.
In collaboration with the VP of Human Resources, ensure that all federal, state, and local laws are followed and consistently applied throughout the property.
Determines the appropriate support for counseling and guidance to team members on employee and labor relations issues. May investigate or oversee the investigation of team member allegations of discrimination, sexual harassment, o