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Principal Coordinator, Commercial Loan Servicer - Richmond, United States - eSmartloan
Description
West Creek , United States of America, Richmond, VirginiaPrincipal Coordinator, Commercial Loan Servicer
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you You must be within 50 miles driving distance from one of our Capital One hubs in Richmond, VA or Plano, TX.
These teams support day-to-day operations of loans pertaining to unique or niche industries that require special handling and industry knowledge.
The ability to learn quickly and to adapt to change are important skills to the role as well as great communication skills and product knowledge.
Additionally, important is the ability to clearly convey complex concepts and issues in a concise way; as well work collaboratively among stakeholders to help facilitate ongoing change management.
Some of the primary functions of the role include:
Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service.
Utilize lessons learned and previous experience to perform complex research and adjustments to loan system data.
Facilitates teamwork and continuity.
Solid knowledge required for the role and pursues new knowledge when required.
Positively accepts change and engages productively with team and relevant stakeholders.
Communicate with lines of business partners and other managers regarding loan transactions and exceptions.
Control and manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of Syndicated loans for the Commercial Corporate Banking line of businessProcess loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidationsCommunicate directly with Customers and Participant Banks/Investors for all loan related requests (ie.
resolving and expediting inquiries, discrepancies, and other special requests)Strong written and verbal communication skills are required on a daily basis to maintain and provide customers with a consistent high level of serviceCoordinate loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan registerWork closely with respective business units and other internal partners to align needs and provide support as neededManage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc.Complete comprehensive testing of system enhancementsReview of, and extraction from, legal documents for compliance, interpretation and operational viability and supportDevelop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and recordsPrepare and submit periodic (daily and above) departmental and team reports and metricsEstablish and maintain Customer Satisfaction as the singular priorityManage multiple workflow tools including Gmail, Salesforce, Customer HotlineWork from Home Technology Requirements:
A secure home office environment that is free from background noise and distractionsA reliable private internet connection that is not supplied via cellular data or hotspotA private network that is password protected where you have ownership or line of sight to every device on the networkInternet service must be provided by Cable or fiber Internet Service Provides (ISP)Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactionsISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferredTo validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are metCapital One reserves the right to request proof of internet provider, speed and service package from the associate.
If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based in 23238 or 75024 and be comfortable coming in person whenever required with no less than 24 hours notice.
:
High School Diploma, GED or equivalent certificationAt least 1 year of experience in BankingPreferred Qualifications
:
Bachelor's Degree or Military experience1+ years of experience with Commercial Loan Operations1+ years of Commercial Loan Servicing experience1+ years of experience with ACBS1+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Capital One promotes a drug-free workplace.Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at .
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
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