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Burbank

    Receptionist/Call Center - Burbank, United States - Lakeside Medical

    Lakeside Medical
    Lakeside Medical Burbank, United States

    4 weeks ago

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    Description
    We are seeking a Receptionist- Call Center for our Burbank office.


    This position is responsible for answering phone calls, scheduling appointments, taking detailed telephone messages and documenting all patient communication .


    Essential Duties and Responsibilities include the following:

    • Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.
    • Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.

    Anticipates our customers/caller's needs:

    Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need.


    • Maintain patient confidentiality so that HIPAA compliance is observed at all times.
    • Process member's demographic updates.
    • Ability to work independently in the resolution of telephonic issues.
    • Comply with office safety, infection control, universal precaution and exposure policies.
    • Maintain an awareness of changes in policies, procedures and protocol.
    • Handles designated assignments and prioritize work in order to maintain workflow.
    • Ensures written and verbal communication with all levels of staff, MDs and administration with accuracy and with good grammar.
    • Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment and patience.
    • All other duties as directed by management.

    Education and/or Experience:

    • Minimum two (2) years of high volume call center experience.
    • High School Diploma or equivalent is required.
    • Ability to deal responsibly with matters of a confidential nature.
    • Ability to multi-task and meet deadlines in a high stress environment
    • Must have excellent communication skills, both verbal and written.
    • Ability to read, write and understand the English language.
    • Pleasant telephone manner as well as telephone etiquette.
    • Proficient in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point).
    • Knowledge of computers, faxes, printers and all other office equipment.
    • Self-starter, willing to take on multiple tasks.
    • Must be able to review and interpret health plan benefits and provider contracts.
    • Able to interface with customers both internal and external of RMG.
    • Typing 45 WPM with accuracy.
    • Ability to communicate effectively orally and written answering and resolving a minimum of 65 calls per day with matching documentation.
    • Strong organizational skills with emphasis on prioritizing and attention to details.
    • Bi-lingual in Spanish or Armenian preferred.


    Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

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