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    Patient Scheduling Specialist - Geneva, United States - Fvortho Goplay

    Fvortho Goplay
    Fvortho Goplay Geneva, United States

    3 weeks ago

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    Description


    This position is responsible for providing the highest level of customer service to all callers by addressing callers' questions, triaging calls, and scheduling appointments.

    This position will also act as a liaison between Fox Valley Orthopedic and current and future patients.
    Essential Duties and Responsibilities
    The essential duties and responsibilities include the following. Other duties may be assigned.
    Obtain patient information by answering telephone calls, interviewing patients
    Input patient information into computer system ensuring accuracy and clarity
    Triage calls and direct to appropriate department
    Informs patient by explaining procedures, answering questions, providing information
    Determine insurance eligibility requirements

    Inform patients of available appointments
    Schedule patient appointments

    Communicate with patients and families regarding processes and procedures
    Monitor/complete web requests, secure messages
    Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
    Frequently attend educational seminars to improve knowledge and performance level
    Meet personal/team qualitative and quantitative goals
    Managing large amounts of inbound and outbound calls in a timely manner
    Follow communication "scripts" when handling different topics.

    Accept ownership for effectively communicating customer issues, complaints and inquires keeping customer satisfaction at the core of every decision and behavior.

    Qualifications
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
    Education and/or Experience

    Required:
    A High school diploma or equivalent.
    A minimum of two (2) years of call center experience in a healthcare setting

    Preferred:
    Previous work experience in an Orthopedic practice.

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