Jobs
>
San Diego

    Operation Support Specialist - San Diego, United States - ConAm Management Corporation

    ConAm Management Corporation
    ConAm Management Corporation San Diego, United States

    3 weeks ago

    Default job background
    Description

    ** Operation Support Specialist**

    **Job Category****:** Property Management **Requisition Number****:** OPERA003229 Showing 1 location **Job Details**

    **Description**

    The Operations Support Specialist provides high-level technical support for all staff associates onsite, region, and corporate levels. This associate will be responsible for monitoring and resolving operational issues to ensure operational needs are met timely.

    We are looking for an Operations Support Specialist to join our dynamic team This position is a Full-Time | Hourly at $26.45 | Full Benefits and Bonus Program eligible.

    **** This is a remote position****

    **** Flexible work schedule required****

    **Knowledge, Skills, and Abilities**

    Bachelors degree or similar experience required.

    3+ years of multi-family apartment industry experience required.

    Experience in supporting operational support teams.

    Knowledge of property management software platforms (Yardi, RealPage, Gracehill, Revenue ) preferred.

    Knowledge of ConAm Policy and Procedures preferred.

    Advance knowledge of Microsoft suite, including OneNote and Teams.

    Comprehensive understanding of AR entries and impact on property financials.

    Basic understanding and ability to troubleshoot bank reconciliation issues.

    Excellent professional written and verbal communication skills.

    Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

    Must be highly self-motivated, self-starter, and customer centric.

    Provide a positive customer experience internally and externally.

    Great analytical, critical thinking and problem-solving abilities.

    Strong adaptability and capacity to work in fast-paced environments.

    **Responsibilities include, but are not limited to, the following:**

    1. Ticket Generation and Analysis

    Review and complete service tickets timely

    o Software Assistance requests

    o Accounting/Banking requests

    o Policy requests

    o Other requests

    Provide valuable feedback on workflow processes of ticketing system

    Provide instructional information pertaining to ticket requests clearly to on-site associates

    Review aged tickets with Operations Support Manager monthly

    2. Review-Approval of Refund Requests

    Review refund requests for accuracy of charges and refund amount

    Process electronic refund thru payment software and correct ledgers on past accounts if applicable

    Audit and process all requests timely to meet all State and ConAm deadlines

    Communicate refund updates and changes with AP Department and Community Managers

    3. Miscellaneous

    Assist with Accounting Month End completion to assure accurate financial records

    Process employee rental requests within ConAm guidelines

    Participate in operational projects as needed

    Assist with testing of new software before rollout

    Assist with rollout of new software systems and support of software after rollout

    Monitor community compliance with fair housing regulations, working with the Education department to ensure cohesive interdepartmental support

    Provide weekly updates on all projects

    Assist in supporting other OS Support & Analytic Team Associates as requested

    4. Communication

    Respond within 48 hours of requests and provide status updates throughout the project timeline.

    5. All other duties as assigned.

    **Competencies**

    Integrity: Uphold generally accepted social and ethical standards in job-related activities and behaviors, doing the right thing, even when no one is looking.

    Customer Focus: Demonstrate knowledge of and ability to anticipate internal and external customers needs, acting accordingly and giving appropriate priority and focus to customer service and satisfaction.

    Organization and Time Management: Effectively manage time, resources, and information to consistently meet or exceed deadlines, ensuring that work product and information is organized and accessible.

    Teamwork and Collaboration: Successfully communicate and collaborate with peers, managers, and customers to achieve common goals. Develop positive relationships across the organization and partner effectively with others.

    Business Communication: Demonstrate an ability to express ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents, ensuring communication is respectful, open, honest, and tailored to the receiver. Actively listen and willingly accept and provide constructive, solution-focused feedback.

    Initiative: Exhibit a sense of drive, ownership, and responsibility recognizing opportunities within their circle of influence, anticipating threats, and acting on them.

    Decision Making and Problem Solving: Strive to understand contributing factors, work to resolve complex situations, asking for assistance or guidance when appropriate, drawing correct and realistic conclusions, and making timely decisions based on available information.

    Adaptability: Demonstrate ability to manage ambiguity, adapting to changing circumstances quickly and effectively.

    ConAm Management Corporation is an experienced, full service real estate and property management firm which has been in the business for over 40 years. The company has earned its reputation as an industry leader through commitment to excellence and high ethical standards. ConAm serves clients nationwide through a network of regional offices located in key metropolitan areas.

    Our benefits are designed with our associates in mind which include medical, dental, life, vision, Paid sick and vacation, identity theft protection, 401(k), Flexible Spending Accounts, and Employee Assistance Program. Not to mention we get to surround ourselves with amazing people we enjoy working with daily.

    Applicants being considered for employment must pass a background check, pre-employment physical, and a drug test. We are an Equal Opportunity Employer.

    If this sounds like the right position for you, just click the **APPLY** button below. You will be given an option to submit a resume or complete an on-line application

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • Family Health Centers of San Diego

    Support Specialist

    2 weeks ago

    Family Health Centers of San Diego San Diego, United States Full time

    Impact Lives, Impact Community · Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in B ...

  • Brightbird Corp

    IT Support Specialist

    3 weeks ago

    Brightbird Corp San Diego, United States

    Job Description · Job DescriptionBenefits/PerksCompetitive Compensation · Flexible Scheduling · Career Growth Opportunities · Job SummaryWe are seeking a knowledgeable IT Support Specialist to join our team. As the IT Support Specialist, you will be responsible for ensuring our c ...

  • Identified Talent Solutions

    IT Support Specialist

    2 weeks ago

    Identified Talent Solutions San Diego, United States

    Job Description · Job DescriptionJob Title: IT Support Specialist (Temp) · Location: Onsite in San Diego · Job Type: Temporary Support · Job Overview: We are seeking a highly skilled and diverse IT Support Specialist to join a thriving healthcare team for a temporary position. T ...

  • Brightbird Corp

    IT Support Specialist

    3 weeks ago

    Brightbird Corp San Diego, United States

    Benefits/Perks · Competitive Compensation · Flexible Scheduling · Career Growth Opportunities · Job Summary · We are seeking a knowledgeable IT Support Specialist to join our team. As the IT Support Specialist, you will be responsible for ensuring our computer systems, networks, ...

  • ConAm Management Corporation

    IT Support Specialist

    2 weeks ago

    ConAm Management Corporation San Diego, United States

    Job Description · Job DescriptionThe IT Support Specialist position will provide desktop support and assist with network systems. This role will interact with staff through inbound calls, voicemail, and email to produce a stable, consistent, and dependable Service Desk. Duties ma ...

  • Brightbird Corp

    IT Support Specialist

    2 weeks ago

    Brightbird Corp San Diego, United States

    Job Description · Job DescriptionBenefits/PerksCompetitive Compensation · Flexible Scheduling · Career Growth Opportunities · Job Summary · We are seeking a knowledgeable IT Support Specialist to join our team. As the IT Support Specialist, you will be responsible for ensuring ou ...

  • Commander, Navy Installations

    administrative support specialist

    3 weeks ago

    Commander, Navy Installations San Diego, United States

    Summary · You will serve as a ADMINISTRATIVE SUPPORT SPECIALIST in the COMMAND/ADMIN PROGRAM ADMINISTRATION of NAVBASE POINT LOMA. ...

  • Tranzeal Incorporated

    Technical Support Specialist

    1 week ago

    Tranzeal Incorporated San Diego, United States

    Job Title: Technical Support Specialist · Duration: 12+ Months · Location: Santa Clara, CA- Hybrid · Required: · To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support role ...

  • Yoh, A Day & Zimmermann Company

    Desktop Support Specialist

    4 weeks ago

    Yoh, A Day & Zimmermann Company San Diego, United States

    Yoh has an exciting opportunity for a Desktop Support Specialist (Onsite) in San Diego, CA Our client is a well-funded, highly-buzz-about Biotech company. · See below for complete job responsibilities and requirements. If after reviewing, you are interested in learning more about ...

  • InsideHigherEd

    Desktop Support Specialist

    2 weeks ago

    InsideHigherEd San Diego, United States Administrative Jobs ,

    Job no: 538872 · Work type: Staff · Location: San Diego · Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location) · Position Summary · The Desktop Support Specialist is respo ...

  • eMoney Advisor

    Client Support Specialist

    5 days ago

    eMoney Advisor San Diego, United States

    Job Responsibilities · Manages a large amount of inbound calls, emails or chats in a timely manner related to at least ten major areas, including expertise in one or more areas of core planning functionality · Provides support to Client Support team members in one or more areas o ...

  • Planet Technology

    Desktop Support Specialist

    3 weeks ago

    Planet Technology San Diego, United States

    12 months contract onsite · San Diego, CA 92122 · Responsibilities: · A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment · Together with the global End User Serv ...

  • Alvys

    Customer Support Specialist

    2 weeks ago

    Alvys San Diego, United States

    At Alvys, customer experience is at the core of our business. As a Customer Support Specialist, you will represent our company across our customer base in the freight and logistics arena. Alvys Transportation Management System represents a comprehensive overhaul of our customer's ...

  • The ConAm Group

    Operation Support Specialist

    21 hours ago

    The ConAm Group San Diego, United States

    We are looking for a Operation Support Specialist. This position is Full-Time | Hourly | Full Benefits eligible. | Candidate must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Nevada, Oregon, Texas, or Washin Support Specialist, Support, ...

  • Volunteers of America Southwest

    Peer Support Specialist

    3 weeks ago

    Volunteers of America Southwest San Diego, United States

    Job Details · Job Location · VOASWC - San Diego, CA · Position Type · Full Time · Salary Range · $ $24.00 Hourly · Description · About Us: · Volunteers of America, is a non-profit social service organization, that is committed to uplifting the lives of the most vulnerable ...

  • Pride Now

    Desktop Support Specialist

    2 weeks ago

    Pride Now San Diego, United States

    Job Description · Job DescriptionTitle - Desktop Support Specialist · Location - San Diego CA (onsite) · Duration - 12+ months · Rate - $26 to $31/hr on w2 (depends on exp) · Summary: · Installs, configures, and troubleshoots laptops, desktops, workstations, related peripherals, ...

  • Alvys

    Customer Support Specialist

    3 weeks ago

    Alvys San Diego, United States

    At Alvys, customer experience is at the core of our business. As a Customer Support Specialist, you will represent our company across our customer base in the freight and logistics arena. Alvys Transportation Management System represents a comprehensive overhaul of our customers ...

  • Live Nation Entertainment

    Technology Support Specialist

    3 weeks ago

    Live Nation Entertainment San Diego, United States Part time

    Job Summary: · SPECIALIST - Field Technology Support · Division: Ticketmaster US · Line Manager: Technology Support Manager · Contract Terms: Part-time, 20 hours per week (including weekends and evenings, travel locally and potential for up to 10-15% domestic travel) · THE T ...

  • ClickUp Project Management

    Technical Support Specialist

    3 weeks ago

    ClickUp Project Management San Diego, United States

    As a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing. · It will be your j ...

  • DecipherBio

    Customer Support Specialist

    1 week ago

    DecipherBio San Diego, United States

    **Decipher Biosciences** · **Customer Support Specialist** · **San Diego, CA - Full Time** · Decipher Biosciences, a subsidiary of Veracyte, Inc., is a dynamic entrepreneurial startup molecular diagnostics company focused on cancer genomics. Whether on the phone with patients, or ...