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    Customer Service Leader - Trenton, United States - Snagajob

    Snagajob
    Snagajob Trenton, United States

    1 week ago

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    Description
    East Black Horse(Egg Harbor TWP,NJ) - Egg Harbor Township, NJ

    The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks.

    The CSL performs a variety of tasks related to different areas of the store, including:
    food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate creates a positive store culture by treating employees fairly and respectfully.

    The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.


    Duties and Responsibilities:

    • Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
    • Ensures the proper execution of assigned food service programs and procedures
    • Supports and follows all safety and security initiatives
    • Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
    • Ensures the proper execution of all Royal Farms marketing programs
    • Operates the point of sale (POS) and maintains proper cash controls
    • Provides leadership to their retail team members that ensures a pleasant customer service experience
    • Adheres to company policy for checking in external and internal vendors
    • Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment
    • Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
    • Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
    • Completes other assigned tasks

    Description:

    The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks.

    The CSL performs a variety of tasks related to different areas of the store, including:
    food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate creates a positive store culture by treating employees fairly and respectfully.

    The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.


    Duties and Responsibilities:

    • Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
    • Ensures the proper execution of assigned food service programs and procedures
    • Supports and follows all safety and security initiatives
    • Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
    • Ensures the proper execution of all Royal Farms marketing programs
    • Operates the point of sale (POS) and maintains proper cash controls
    • Provides leadership to their retail team members that ensures a pleasant customer service experience
    • Adheres to company policy for checking in external and internal vendors
    • Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment
    • Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
    • Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
    • Completes other assigned tasks

    Requirements:
    The ideal candidate for the Customer Service Leader position must be at least 18 years old and:

    • Has consistently demonstrated strong leadership skills
    • Understands that their success depends upon their team's success, encouraging and inspiring their coworkers to improve themselves
    • Possesses strong written, verbal, and interpersonal communication skills
    • Possesses strong supervisory and organizational skills
    • Has at least 1 year of food service/retail management experience. Internal promotion candidates should be employed for at least 90 days.
    • Has earned a high school diploma or GED
    • Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills
    • Must be available to work all shifts, weekends, and holidays based on business needs.
    • Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
    • Can lift and carry 50 lbs
    • Can lift, bend, and stand as many as eight (8) hours per shift.

    Additional Info:
    #J-18808-Ljbffr
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