Patient Scheduler - Trenton, United States - Capital Health

Capital Health
Capital Health
Verified Company
Trenton, United States

3 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Work Shift:


Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology.

Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals.

Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.


Position Overview:

ESSENTIAL FUNCTIONS

  • Answers scheduling calls quickly while minimizing time customers are on hold.
  • Collaborates with physician's office to schedule appointments, while negotiating date and time and avoiding resource conflicts.
  • Gathers complete patient and procedure information and enters data accurately into system. Obtains and advises patients of all necessary precertification and referrals needed for financial reimbursement.
  • Completes documentation timely and accurately. Understands and utilizes the necessary software program(s) to determine eligibility.
  • Informs all patients of preregistration option and preregisters all patients when information is obtainable.
  • Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
  • Completes and verifies all authorizations in a timely manner.
  • Adheres to CH attendance policy as well as interdepartmental policies and procedures.
  • Attends all mandatory departmental meetings.
  • Performs other duties as assigned.

MINIMUM REQUIREMENTS

  • High school diploma or GED.
  • Customer service experience worked in an office setting or call center environment preferred. Experience in conducting intakes and/or scheduling patients preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Frequent physical demands include: Sitting
  • Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Keyboard use/repetitive motion
  • Continuous physical demands include: Wrist position deviation, Pinching/fine motor activities, Talk or Hear
  • Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
  • Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing
  • Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens, Airborne Communicable Disease, Dust/Particulate Matter
Offers are contingent upon successful completion of our onboarding process and pre-employment physical.

Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

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