- Own regional responsibility and team accountability for IP engagements and set strategic direction of customer experience aligning with company objectives and customer needs.
- Serve as a Customer Success Manager, designing and driving end-to-end customer experience from pre-sales through silicon success.
- Collaborate with cross functional groups to ensure Customer Satisfaction in pre-sales, program management and support throughout the customer journey.
- Act as a trusted advisor for customer stakeholders and proactively drive customer specific feedback within Synopsys ecosystem to improve product and account KPIs.
- Proactively prevent and manage customer escalations for the region.
- Partner with Sales, and other stakeholders to drive contract closure.
- Work closely with Management to interpret business needs and translate these into process and/or IT system requirements and drive excellence in program management process solutions and operational framework.
- Embody a collaborative, supportive and inspirational leadership style to deliver results that exceed expectations.
- Expected to be comfortable in a matrixed, international, team-oriented environment with multiple stakeholders.
- B.S./M.S. in Electrical Engineering or a related technical discipline, or equivalent experience
- 15+ years of industry experience, including systems engineering, hardware engineering, or technical product/program management experience.
- 10+ years of people management experience leading teams to deliver technical programs or products from inception to delivery.
- Experience with contract negotiations protecting business unit interests.
- Experience organizing and communicating information, representing work to senior leadership and framing discussions to gain valuable feedback.
- Analytical and problem-solving experience with customer issues, engineering problems and large-scale systems.
- Exceptional verbal/written communication, leadership, face-to-face, and team partnership work skills are required to succeed in this role.
- MBA and/or PMP training is preferred.
- Possess excellent working knowledge of Microsoft Project, PowerPoint, Excel, and Word
- Having ASIC design center and/or SoC design implementation management with customer interfacing experience is a plus.
- Having Field Application Engineering management experience supporting complex IPs with customer interfacing experience is a plus.
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Director of Customer Engineering IP Engagements - Mountain View, CA, United States - Synopsys
Description
Job Description and Requirements Director of Customer Engineering IP Engagements (Program Management Team) Synopsys is looking for a customer centric and business savvy Director, Program Management to join the Customer Engagement and Success organization of the Solutions Group Business Unit. The candidate will manage a team of Program Managers supporting Foundry and End-Customer IP & services engagements. The IP Program Management Office (PMO) at Synopsys acts as the main interface of Synopsys with our customers and foundry partners to ensure successful acquisition, integration, and silicon success of IPs in customer SoCs. We work cross-functionally with internal development teams (Sales, Marketing, FAE, CAE, and R&D) and have exposure and visibility on a global scale throughout the organization. In this role, the program manager works within our internal development teams to ensure we deliver to our customers' and foundry partner's requirement to meet their roadmap/SoC goals and identify opportunities to include our IPs in their futures roadmap/SoCs. Program Managers work closely with our customers to manage IP development for their key programs and successfully execute the programs against established commitments; act as the focal point of contact and manage all external and internal communications to cross-functional teams spanning geographical and organizational boundaries; plans and directs schedules; identifies and escalates issues; drives problems to resolution; identifies and manages risk. Programs may include new development or porting of different IPs to different foundry process technology nodes. A valued candidate would be someone with a strategic mind-set and a passion for transformation. The candidate is expected to have experience in managing external customers, understanding of the IP ecosystem, program management methodology/process practice, sound technical understanding of SOC design flows/methodologies, IC manufacturing process and process technologies. Must have a strong background and proven track record in driving initiatives and results by effectively managing resources and complex programs. Prior success with customer management is required. Must be an agile learner, able to establish and view things from a global perspective to effectively drive results. Responsibilities -Our Silicon IP business is all about integrating more capabilities into an SoC-faster. We offer the world's broadest portfolio of silicon IP-predesigned blocks of logic, memory, interfaces, analog, security, and embedded processors. All to help customers integrate more capabilities. Meet unique performance, power, and size requirements of their target applications. And get differentiated products to market quickly with reduced risk. Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability. The base salary range across the U.S. for this role is between $209,000-$313,000. In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request.
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