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    Bilingual Customer Service Agent - Orlando, United States - Empire Auto Parts

    Empire Auto Parts
    Empire Auto Parts Orlando, United States

    3 weeks ago

    Default job background
    Description


    Empire Auto Parts is a leading provider of aftermarket collision auto parts to independent body shops, multi-shop operators, and dealer-operated body shops throughout the Northeast and Mid-Atlantic regions.

    Founded in 1985 and headquartered in Totowa, NJ, the company has over 30 locations and employs over 800 team members.


    We offer our employees the opportunity to grow and thrive professionally, to contribute to the success of a dynamic fast-paced organization.

    Come grow with us and let us show you why Empire Auto Parts is a leader in quality and service in the aftermarket auto parts industry.

    We are looking for a Customer Service Agent to answer incoming service calls and online orders.


    Responsibilities:
    Answers inquiries via telephone regarding product availability and pricing

    Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests

    Places outbound calls to customers to update order status, verify account information and update business and contact information as needed

    Answers product information requests and resolve product support problems as these arise

    Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company

    Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer

    As appropriate, highlight Empire's advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns

    Fully document all interactions with the customer


    Qualifications/Skills:
    Great attitude and personality


    Bilingual:
    English and Spanish

    Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests

    Ability to handle customer issues with precision, professionalism, and courtesy

    Ability to build rapport and credibility with customer

    Enthusiasm, patience, and a positive attitude

    High school diploma or equivalent is a plus

    Be at least 18 years old


    What We Offer:
    Health, Dental & Vision Insurance

    Health Savings Account (HSA) with Employer Contribution

    Optional LifeInsurance, Long & Short-TermDisability, Critical Illness, Accident and Hospital Insurance

    401K Retirement Plan withEmployer Match

    Paid Training

    Paid Time Off

    Paid Sick Days

    Paid Holidays, Including 1 Floating Holiday (Your Birthday)

    Weekly Pay

    M-F work week; No weekends


    Employee Perks:
    Casual Dress Code

    Teamwork Environment

    Fun Anniversary Party

    Free Company Apparel

    Free Parking

    Employee Recognition

    Free Company Apparel


    Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.


    • Empire Auto Parts participates in E-verify

    Link:
    Compensation details: 19 Hourly Wage

    PI102deaccf9e
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