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    Associate Director, Database Administration - Santa Clarita, United States - California Institute of the Arts

    California Institute of the Arts
    California Institute of the Arts Santa Clarita, United States

    1 week ago

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    Description
    Details

    Position Category:
    Non-Academic

    Position Title:
    Associate Director, Database Administration

    School/Department:
    Advancement

    Reports To:
    Executive Director, Advancement Services

    Time:
    Full-Time

    Appointment:
    Regular

    Job Posted:

    03/15/2024

    Information & Responsibilities


    SUMMARY


    Under the guidance of the Executive Director, Advancement Services, the Associate Director, Database Administration, manages Advancement's Salesforce CRM along with CalArts' event management and online giving platforms.

    This position will be responsible for the day-to-day configuration, support, maintenance and improvement of the database and develop strategies to maximize the capabilities of the software and provide support to the Advancement department, collaborating with Institute partners when necessary.

    The ideal candidate will think and act creatively to develop appropriate technical solutions to meet the needs of fundraisers and end users.

    Requirements


    ESSENTIAL JOB FUNCTIONS
    Database Administration
    Oversee the integrity of the database and maintenance of development data, implementing rules and automation as needed
    Manage the database and Sandbox environment including defining users, granting access and permissions, building and maintaining new fields and objects, modifying layouts, upgrades, and developing processes
    Lead Advancement Services team in developing database standards guide including policy and procedures
    Document processes, user permissions, customizations, etc. made in Salesforce
    Develop and facilitate end user training and support for Advancement.
    Detailed configuration and testing of CRM software upgrades
    Monitor system performance and identify problems that arise and respond in a timely manner to user-reported requests and errors
    Run clean up reports and dashboards to improve system data for better reporting and readability
    Manage Salesforce integrations not handled by a developer or partner, and monitor and test data integration systems and API endpoints
    Work with integrated applications, such as DocuSign, Apsona, Mailchimp, etc.
    Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, etc. Salesforce integrations with other apps/systems.

    (Examples:

    Splash, Click and Pledge, Stripe, iWave)

    Reporting
    Manage and enhance the online Asana request system (Including data updates, report requests, etc.)
    Develop reports and queries based on Advancement needs and maintain standard reports. This includes but is not limited to fundraising tracking, metrics-based assessments, and audience segmentation
    Create and manage dashboards and data visualizations
    Cross-train in multiple aspects of Advancement team support

    SKILLS/ABILITIES
    Superb organizational skills and effectiveness in managing multiple tasks
    Analytical mindset and good problem-solving skills
    Understanding of basic triggers/Apex code
    Systems awareness and understanding of business requirements of IT
    Excellent problem-solving and analytical skills
    Good communication, teamwork, and negotiation skills
    Excellent business relationship and user support skills
    Familiarity in working with people from diverse backgrounds while promoting an environment of inclusion
    Flexibility to work occasional evenings and weekends


    All team members must:
    Demonstrate strong organizational, written, and oral communication skills. Think strategically and creatively and perform with expertise in order to support the advancement of CalArts
    Work with high level of self-motivation to proactively move multiple tasks forward while documenting and sharing progress, and meeting strict deadlines
    Have experience in donor database management and expertise in maintaining CRM systems
    Knowledgeable about best practices in Advancement Services. Able to implement best practices to improve and reinforce business processes, ensuring effective time management and outcomes-based work performance

    Possess strong computer skills:
    Google suite, CRM databases, mail merges, presentation software, video integrated meeting systems, and digital event registration products
    Maintain confidentiality with regard to donor relations at all times
    Commit to serving diverse constituents in an environment that embraces inclusiveness, diversity, equity and access
    Collaborate effectively with a large team and attend to competing needs
    Work with coworkers to promote and maintain a positive work environment while supporting strategic partnerships and collaborative relationships across the CalArts campus
    Possess the emotional intelligence to interpret and act on emotions in themselves and others
    Utilize personal skills in dealing with people with diplomacy, tact, maturity
    Demonstrate grit by maintaining composure when things go wrong as well as a sense of humor to stay sane and keep a positive attitude no matter what happens

    Qualifications

    EDUCATION and/or EXPERIENCE
    Bachelor's degree preferred
    Experience with database administration required (Salesforce experience preferred),
    Experience in a nonprofit fundraising environment
    Experience working collaboratively with colleagues, donors, and volunteers


    FURTHER INFORMATION


    Because the division is responsible for fundraising events, applicants must be available to work additional hours during evenings or weekends, and at peak periods of the year.

    During certain brief times during the academic calendar, there will be restrictions on vacation approvals to ensure the division can adequately support the fundraising initiatives that align with the Institute's highest priority activities.

    How to Apply

    This position is available immediately.

    If you are interested, please follow the link to Interfolio below:

    Associate Director, Database Administration - ID:135611

    Salary

    $72,774 - $82,290 a year

    Equity & Diversity

    California Institute of the Arts

    shall abide by the requirements of 41 CFR §§ a), a) and a).

    These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin.

    Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other status protected under federal, state, or local law.

    Further Information


    CalArts has a multidisciplinary approach to its studies of the arts through six schools: Art, Critical Studies, Dance, Film/Video, Music and Theater.

    CalArts encourages students to explore and recognize the complexity of the many aspects of the arts.

    It is supported by a distinguished faculty of practicing artists and provides its Bachelor and Master of Fine Arts students with the hands-on training and exposure necessary for an artist's growth.

    CalArts was founded in 1961 and opened in 1969 as the first institution of higher learning in the United States specifically for students interested in the pursuit of degrees in all areas of visual and performing arts.

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