Jackie Ervin

Strategic, energetic, and resourceful product and technology leader with over twenty years of experience delivering technology resources to enable business success. Ability to cultivate key cross-functional relationships to meet organizational objectives. Expertise in resource management, implementing and supporting technology, relationship-building, and prioritization.

Experience

October 2018 – January 2023

Senior Project Director/Consilio LLC

Internal role reporting up to the SVP of Strategic Initiatives, responsible for management of impactful, cross-functional projects and programs to improve operational efficiency and increase shareholder value.

• Slashed project and account teams’ non-billable time by three thousand hours per year and shrunk DSO by 75% by leading a successful cross-functional order to invoice process transformation.
• Increased EBITA by lowering invoice returns by 75% month over month through the implementation of a new invoice management workflow and application.
• Improved client confidence and trust by implementing Disaster Recovery application scoring and Business Continuity plans.
• Provided mentoring, leadership, and guidance to team of direct reports.
• Standardized project delivery across organization, through the creation of EPMO project standards, templates, and creation of EPMO business partner program.

June 2017 – October 2018

Vice President of IT/DiscoverReady LLC 

• Lowered annual spend on WAN and Data Center by 25% while maintaining SLAs by aggressively negotiating new contracts terms with service providers. 
• Maintained >99.9% level of uptime of IT infrastructure by implementing more proactive monitoring technologies and implementing a regular maintenance and patching schedule.
• Enabled growth of organization to >$100M in annual revenue through proper storage and compute needs forecasting and aggressive data governance policies.
• Retained 90% of existing department employees by prioritizing team member professional and personal skills development and retention.
• Lead the team toward a successful ISO27001 certification by Implementing ISO 27001 controls and building an ISMS Committee.
• Improved information security posture by changing the culture of the IT department through the implementation of the first Incident Response Tabletop exercise program in DiscoverReady history.

February 2007 – June 2017

CTO/Globanet 

Lead the product and development teams that are responsible for envisioning and delivering various aspects of Globanet's suite of software to support Organizational Compliance and Governance. Responsible for establishing the vision, roadmap, and leading the team that enabled our compliance clients to operate on various 3rd party platforms.  Worked with external partners such as Symantec, Veritas, Microsoft and others to deliver unstructured data archive integrations into best in class archiving solutions. 

• Defined product vision and roadmap for six products.
• Reduced annual churn to <5% by delivering quality products that satisfy clients’ regulatory compliance requirements.
• Grew revenue of software line of business by more than 200% YoY over 5 years by focusing resources on initiatives that provided the greatest value to clients and the organization.

April 2005 – February 2007

Microsoft Exchange Administrator/Twentieth Century Fox Film Corporation

• Maintained accepted SLA levels of email, Blackberry and Good services for a global user base of over 12,000 accounts.
• Planned and executed large-scale mail migration, merging two Exchange 5.5 organizations into existing Exchange 2003 infrastructure, including domain account migration in the planned outage windows.

September 1999 – April 2005

Sr. Systems Engineer/Paul, Hastings, Janofsky & Walker LLP

• Performed large scale directory and file services migration from NetWare to Microsoft Active Directory, supporting 1400 users in thirteen locations, reducing complexity and cost of login and file services.
• Planned and delivered Microsoft Exchange 5.5 to 2000 migration for 1400 mailboxes.

M.B.A/Pepperdine Graziadio Business School