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    Customer Service Representative - Lancaster, United States - Winter's Heating & Air Conditioning

    Winter's Heating & Air Conditioning
    Winter's Heating & Air Conditioning Lancaster, United States

    6 days ago

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    Description

    Job Description

    Job Description

    We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    • Handle customer inquiries and complaints
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    ​Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
    Company DescriptionWe specialize in taking a whole-house approach to indoor comfort. This includes properly sizing your air conditioning system and ensuring that it is in good condition, as well as making sure you have proper attic insulation, and adequate ventilation and moisture control to maintain healthy indoor air quality. We want to meet and exceed the expectations of both our residential and commercial customers. That's why we only hire the most qualified and trustworthy HVAC and refrigeration technicians.

    Company Description

    We specialize in taking a whole-house approach to indoor comfort. This includes properly sizing your air conditioning system and ensuring that it is in good condition, as well as making sure you have proper attic insulation, and adequate ventilation and moisture control to maintain healthy indoor air quality. We want to meet and exceed the expectations of both our residential and commercial customers. That's why we only hire the most qualified and trustworthy HVAC and refrigeration technicians.
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