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    Senior Director, HR Shared Services - New York, United States - Hospital for Special Surgery

    Hospital for Special Surgery
    Hospital for Special Surgery New York, United States

    Found in: Lensa US 4 C2 - 3 days ago

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    Description
    Overview

    How you move is why we're here. Now more than ever.

    Get back to what you need and love to do.

    The possibilities are endless...

    Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

    the abundant opportunities for growth and success.

    If this describes you then let's talk

    HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

    Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

    Senior Director of HR Shared Services

    The Senior Director of HR Shared Services will initially be responsible for hands-on leadership of the infrastructure work required to set up an HR function that is ready for implementing Workday, including process mapping and reviewing, streamlining, improving and creating processes, and defining the work of a shared services team. The Senior Director will then lead the establishment of the Shared Services team (addressing level 1 and level 2 inquires), including defining roles, selecting and training team members. Finally, the Senior Director will be responsible for leading the Shared Services team, including setting service standards, creating team awareness across HSS, and establishing a team culture of HR Support Excellence and continuous process improvement. Over time, additional areas of responsibility may be added to the HR Shared Services function.

    Accountabilities:
    • Work across HR to engage all team members in the documentation of all processes performed. On an ongoing basis, continue to revisit processes and identify on-going process improvements and opportunities to leverage technology, including, but not limited to Workday.
    • Partner strategically with HR Leadership team to develop a vision, structure and goals for the Shared Services team and the HR Operations function. Lead the implementation of determined vision and structure.
    • Develop the model by which the HR Shared Services team will address inquiries and interact with HR SME teams. Implement model, including training team members and creating tools and resources.
    • Establish SLAs and KPIs to measure operational and individual performance. Leverage data and create dashboards to report on trends, opportunities, effectiveness of model, and progress against goals
    • Drive HSS cultural adoption of shared services model and manager and employee self-service.
    • Develop, coach and engage team members to retain high performers and raise skill levels and competence of all team members.
    • Proactively participate as a leader within HR and be a collaborative partner across HR and model a transformational approach to HR service delivery
    • Be the subject matter expert for HR Shared Services.
    • Performs other duties as assigned
    Qualifications

    Requirements:
    • Bachelor's degree from an accredited institution or relevant experience
    • Prior work experience in a progressive HR environment, including a minimum of 7 years' significant HR Operations/HR Shared Service experience
    • Minimum of 5 years people management experience
    • Experience leading process management efforts with demonstrated process improvements realized
    • Experience project managing and influencing with and without authority
    • Demonstrated change management experience to drive a cultural change within the organization
    • Ability to prioritize heavy workload and managing multiple matters in a fast-paced environment with changing deadlines
    • Strong analytic skills and a demonstrated ability to analyze and interpret information and identify trends
    • Strong written and verbal communication skills
    Other Requirements

    #LI-TA1

    Pay Range - Minimum

    USD $180,000.00/Yr.

    Pay Range - Maximum

    USD $220,000.00/Yr.
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