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    Technical/Systems Analyst - Richmond, United States - MKS2 Technologies

    MKS2 Technologies
    MKS2 Technologies Richmond, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

    Job title: Telecommunications Analyst

    Location: Richmond VA

    Salary: $85,000-90,000/year

    Description:
    Provide support of Call Center functionality, SIP trunk support, as well as providing some off hours support of telephony environment as required. This role includes maintaining and programming a variety of Avaya products, including Communication Manager, CMS, AES, Modular Messaging, Session Manager and Verint Call Recording. This role may be responsible for setting up and maintaining telephony servers and verifying OS patches are current, toll free number provisioning and SIP trunk testing as requested by the business and helping team members with complicated requirements. Hands on support of the local call center reps is required. The position needs to be able to quickly analyze complex technical issues with minimal supervision, and work within a team environment while communicating well to a diverse set of colleagues, vendors and partners.

    Responsibilities Include:

    • Working with internal technical teams to help develop solutions and integration with the telecom platform as required

    • Detailed understanding of call center technologies – Avaya required

    • Excellent communication skills (oral, written and presentation), organizational and collaboration skills

    • Intermediate/Advanced knowledge and development of diagrams and methodologies using Microsoft office toolset

    • Demonstrated ability to apply new technology concepts to a real working environment

    • Most of the duties performed on a computer or phone with some on-site support of the Richmond campus a must.

    • Knowledge of call recording solutions helpful. Verint preferred.

    Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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