Development Coordinator - Los Angeles, United States - Big Brother Big Sister of Greater Los Angeles

Description

Job Description

Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) seeks a talented emerging leader to serve as the Agency's Development Coordinator.

Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) empowers youth by establishing enduring, professionally supported mentorship relationships for those facing adversity. We collaborate with parents/guardians and volunteers to ensure every child in our programs reaches higher aspirations, gains confidence, builds better relationships, and achieves educational success. BBBSLA's track record proves that mentoring works, transforming lives one young person at a time.

Reports to: Senior Director of Development

Position Description:

The Development Coordinator will support BBBSLA's overall financial growth through data management and record-keeping, gift processing, the maintenance of fundraising technologies, the implementation of email and direct mail campaigns, and general administrative support for the Fund Development Department. In addition, this role directly supports and manages a small portfolio of donors, providing an opportunity for direct fundraising practice. The tasks below are intended to describe the general nature and level of work being performed by individuals in this position. They should not be considered an exhaustive list of responsibilities, duties and skills required. Job Description may be subject to change to meet the needs of the organization.

This is a full-time, benefits eligible, hybrid work position with a mix of virtual and in-office work.

The activities and responsibilities described are representative of those that must be met by an employee to successfully perform the core functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Data, Record Keeping and Gift Processing

• Identify needed adjustments and gift-connection links within our Salesforce CRM system to support the accuracy of revenue records and donor support.
• Provide helpful data and reporting to assist development team with operational reviews, activity and other initiatives as directed.
• Coordinate gift processing to ensure accurate execution of online, wire transfer and check processing procedures and collaborate with others to ensure proper tracking of incoming financial support.
• Enter and corelate important donor data to ensure that new donors, program alumni and other supporters are tracked properly in our systems. Create new accounts, address account issues, remove duplicates, and other needed updates.
• Create, distribute, and follow-up on donor, partner and sponsor invoices.
• Provide accurate data for the annual audit, filings, and annual report.

Fundraising Technology Support

• Function as the fundraising technologies expert and liaison for technology-account representatives. Current technologies include Salesforce, Classy and Greater Giving.
• Serve as the primary fundraising technology systems trainer for new hires and volunteers. Provide ongoing user training on new functionality and/or changes in fundraising and event-support technologies.

Email and Direct Mail Campaigns and Portfolio Management

• Work closely with Marketing & Development to design and implement two to four email or direct mail campaigns per year. Pull appropriate donor reports, implement testing, provide content, manage mailing and analyze results.
• With the support of the Sr. Director of Development, provide basic outreach, cultivation, solicitation and stewardship to a small portfolio of about 65 individual donors and family foundations supporting BBBSLA at the $1,000 - $5,000 level annually.
• Manage and grow BBBSLA's recurring donor portfolio.

Miscellaneous

• Provide general administrative support for the Fund Development department
• Assist with special initiatives and events.

QUALIFICATIONS AND EXPERIENCE:

The Development Coordinator should have the following experience and qualifications:

• High School Diploma is required. Bachelor's degree is preferred.
• 3+ years of work experience in Fund Development or Administrative roles at non-profit organizations. Transferable skills will be considered when coupled with significant nonprofit volunteer experience or education.
• Good interpersonal, written and verbal communication skills.
• Strong listening and retention skills.
• High level of organization and exceptional time management skills.
• Ability to manage multiple priorities and problem solve with a solution-based mindset.
• Aptitude to innovate and remain creative.
• Ability to track and analyze success metrics.
• Demonstrated advanced computer literacy with MS Office programs and CRM platforms.
• Proactive and ambitious nature.
• Willing to travel locally and nationally, as needed.
• Valid driver's license and ability to travel for events and meetings.
• Emotionally mature with a sense of humor.

COMPETENCIES:

Customer/Client Focus-Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views the role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability.

Listening-Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others even when he/she/they disagree; understands child safety issues and is vigilant in recognizing signs of problems.

Interpersonal Savvy-Relates well to all kinds of people; builds appropriate rapport; listens carefully to all points of view; builds constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; doesn't show frustration. Ability to mediate and create middle ground understanding.

Approachability-Is easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the needs and interests of others; builds rapport well; is a good listener.

Priority Setting-Spends her/her/their time and the time of others on what' s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Commitment to Task - Willing and able to pursue goals with commitment and takes pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals.

Results/Outcome Oriented - Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures and monitors process and progress.

Organizing-Marshals resources to get things done; orchestrates multiple activities at once to accomplish a goal; uses resources effectively and efficiently; identifies informal and incomplete information in time to do something about it.

Commitment to JEDI (Justice, Equity, Diversity, Inclusion) - A deep commitment to fostering a safe, equitable, inclusive environment where diversity is celebrated, and justice is ensured for all. A commitment to JEDI expands beyond staff and internal operations to our matches, parents/guardians, community partners, constituents, and community in general.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are required. Periodically, employee will be asked to lift and/or move 15-30 pounds.

Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Working Location: Location is based on a percentage of where work time is spent. Indoors - 90%. Travel (local) - 10%: job may require local travel to communities, corporations, institutions and individuals. Occasional out-of-state travel to applicable approved conferences. Currently, BBBSLA is operating on a hybrid work schedule, with employees selecting 2+ days per week to work in one of our office locations (Koreatown, Lakewood, Northridge), with the opportunity to work remotely up to 3 days per week.

Equal Employment Opportunity: BBBSLA is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.