- Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks
- Provide exceptional customer service via phone, email, and screen share tools
- Collaborate with the Product Development team to identify, diagnose, and resolve any software or hardware faults
- Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy
- Support colleagues during the testing, troubleshooting, and problem replication phases of product life cycles
- Provide guidance to customers on installing Alertus solutions
- Collect and analyze detailed information to categorize and document requests
- Proactively analyze recurring issues and create innovative solutions
- Develop written checklists for typical problems and recommend procedures and controls for problem prevention
- Research open issues thoroughly and quickly address those issues toward an accurate resolution
- Leverage existing toolset to grow Alertus solution knowledge base
- 3-5 years prior experience working in a technical help desk or call center environment
- Flexibility to work different shifts
- Ability to participate in mandatory on-call rotation to maintain support coverage during nights, weekends, and company holidays
- Ability to communicate technical topics to both technical and non-technical audiences via phone, email, etc
- Strong customer service mindset Proficiency in core networking concepts such as DNS, DHCP, HTTP(S), and TLS
- Ability to multitask and prioritize in a fast-paced, ever changing environment
- Knowledge of IT security principles and policies that impact network environments
- Experience in the administration process of Windows domain and Active Directory
- Understanding of Linux and MacOS Administration
- Experience with Active Directory design and administration tasks
- Ability to develop expertise in application support involving REST and API integrations
- Windows Workstation Deployment and Administration skills
- Experience with supporting web applications
- Experience with Cisco and/or Avaya VOIP solutions
- Small electronics or IoT device support experience
- Bachelor's degree in STEM or related technical field such as Computer Science, Computer and/or Electrical Engineering, Information Technology
- Net+, Security+, or similar certification
- 3-5 years prior experience working in a technical help desk or call center environment
- Competitive salary
- Unlimited PTO
- Business casual environment
- Being part of a fast-paced and growing company
- Rewarding experience of bringing life-saving solutions to schools and organizations worldwide
- Regular company social and team-building events
- Circle of Excellence Rewards Trip
-
IT Support Analyst
2 weeks ago
Osb Ag Baltimore, United StatesDie ALTEN Consulting Services GmbH bietet mit über 20 Jahren Branchenerfahrung ihren namhaften Kunden aus Industrie und Wirtschaft hochspezialisierte Engineering- und IT-Dienstleistungen zur gemeinsamen Realisierung von branchen- und technologieübergreifenden Lösungen an. · Komp ...
-
Support Analyst
2 weeks ago
TEKsystems Baltimore, United StatesTekSystems is currently hiring for a Support Role in the Hunt Valley, MD area This position is PERMANENT · MUST HAVE: · • Bachelor's degree in a relevant field or equivalent work experience. · • Previous experience in client support is preferred · • Previous experience in consum ...
-
Production Support Analyst
3 weeks ago
RM Dream Homes Pvt. Ltd. Owings Mills, United States**Title: Production Analyst** · **Location: Owings Mills, MD 21117** · **Duration: Contract (6 months)** · **Requirements**: · Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, Pow ...
-
Production Support Analyst
2 weeks ago
Brooksource Baltimore, United StatesProduction Support Analyst · Baltimore, MD, Philadelphia, PA, or Chicago, IL · Hybrid (1-3 days in the office per week) · 12-month Contract-to-Hire · Pay Rate - $ $34.00/hr (Depending on years of experience) · We are seeking a Production Support Analyst to join our Digital Pro ...
-
Application Support Analyst
3 weeks ago
Brown Advisory Baltimore, United StatesCompany Overview · Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization's DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and ...
-
Technical Support Analyst
2 weeks ago
Inside Higher Ed Baltimore, United StatesCarey Business School's Office of Institutional Data and Analytics (OIDA) seeks a highly detailed Technical Support Analyst for ongoing data management and technical support. This role will build data integration and warehousing solutions for decision-making at Carey Business Sch ...
-
Application Support Analyst
2 weeks ago
Brown Advisory Baltimore, United StatesCompany Overview · Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization's DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and ...
-
Production Support Analyst
3 weeks ago
Brooksource Baltimore, United StatesProduction Support Analyst · Baltimore, MD, Philadelphia, PA, or Chicago, IL · Hybrid (1-3 days in the office per week) · 12-month Contract-to-Hire · Pay Rate - $ $34.00/hr (Depending on years of experience) · The following information provides an overview of the skills, ...
-
Customer Support Analyst
1 week ago
Bridgeway Benefit Technologies Baltimore, United StatesJob Description · Job DescriptionBridgeway Benefit Technologies is hiring an Customer Support Analyst to help grow our Customer Success organization and support our Bridgeway product end-users, through serving as an internal advocate and customer liaison and delivering the highes ...
-
SailPoint Sr. Support Analyst
2 weeks ago
Tekfortune Inc Baltimore, United StatesTekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the ...
-
Science Support Analyst I
2 weeks ago
Space Telescope Science Institute Baltimore, United StatesShare in the thrill of space exploration The Space Telescope Science Institute (STScI) has openings for Science Support Analysts (#7704) in our Instruments Division. This is a phenomenal opportunity for early career candidates to launch a stable long-term career in astronomy. We ...
-
Analyst, Derivatives Trade Support
2 weeks ago
T. Rowe Price Baltimore, United StatesAnalyst, Derivatives Trade Support page is loaded · Analyst, Derivatives Trade Support · Apply · locations · Baltimore, MD · time type · Full time · posted on · Posted 3 Days Ago · job requisition id · 71036 · There is a place for you at T. Rowe Price to grow, contribu ...
-
Science Support Analyst I
2 weeks ago
Space Telescope Science Institute Baltimore, United StatesShare in the thrill of space exploration The Space Telescope Science Institute (STScI) has openings for Science Support Analysts (#7704) in our Instruments Division. This is a phenomenal opportunity for early career candidates to launch a stable long-term career in astronomy. We ...
-
Oracle Application Support Analyst
3 weeks ago
Saxon Global Baltimore, United StatesJob Description Hybrid: 2 days onsite in Baltimore, MD / 3 remote. Must be onsite Day1. We are working with a Global Investment and Financial company in Baltimore, MD that is looking to hire an Oracles Application Support Analyst to add to their application support team. The idea ...
-
CyberArk Sr. Support Analyst
1 week ago
AppLab Systems Inc Baltimore, United StatesPosition : CyberArk Sr. Support Analyst · Location : Baltimore, MD – REMOTE in USA – MUST WORK AS PER EST Time Zone · Duration: ContractImplementation of Privileged Identity Management solutions for large scale customers across various industry verticals · Play active role in the ...
-
Analyst, Derivatives Trade Support
1 week ago
T. Rowe Price Baltimore, United StatesAnalyst, Derivatives Trade Support page is loaded · Analyst, Derivatives Trade Support · Apply · locations · Baltimore, MD · time type · Full time · posted on · Posted 3 Days Ago · job requisition id · 71036 · There is a place for you at T. Rowe Price to grow, contribu ...
-
SailPoint Sr. Support Analyst
2 weeks ago
Omni Inclusive Baltimore, United StatesProfile Summary:Supported / Implemented SailPoint for medium to large scale customers across various industry verticals · Knowledge of IAM concepts like JML, RBAC, Provisioning, etc. · Strong background in coding and development using Java · Demonstrate strong technical skills · ...
-
Sr Technical Support Analyst
1 week ago
Anne Arundel Workforce Development Corporation (AAWDC) Baltimore, United StatesJob Description · Job DescriptionDescriptionWe are seeking a Sr. Technical Support Analyst who will be part of a team of professionals who support the faculty, staff, and external registrants using the CloudCME portal; the faculty, staff, students and trainees using the New Innov ...
-
SailPoint Sr. Support Analyst
2 weeks ago
eTeam Baltimore, United StatesProfile Summary: Supported / Implemented SailPoint for medium to large scale customers across various industry verticals · Knowledge of IAM concepts like JML, RBAC, Provisioning, etc. · Strong background in coding and development using Java · Demonstrate strong technical skills ...
-
CyberArk Sr. Support Analyst
4 days ago
eTeam Baltimore, United StatesImplementation of Privileged Identity Management solutions for large scale customers across various industry verticalsWorked on building teams from scratch for implementation and operations and has a fair understanding of resourcing, planning, etc.Good understanding of CyberArk C ...
Technical Support Analyst - Baltimore, United States - Alertus Technologies
Description
Company Description
When minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering well-developed and invaluable life safety products to an engaged customer base.
Job Description
We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. The Technical Support Analyst will report to the Technical Support Manager and will be a key player in bringing our mission to life. In this role, you will be responsible for keeping our customers' installed Alertus systems at full readiness by combining deep technical knowledge with exceptional customer service.
Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service.
This position is expected to cover the shift from 10:30am-7pm EST.
A Day in the Life:
Required Skills:
Desired Skills:
Education and Experience:
Alertus Career Advantages:
All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
All your information will be kept confidential according to EEO guidelines.
EEO/AA Employer M/F/D/V
AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP