- Aligned with the brand strategy, build and optimize an effective ecosystem to deliver best in class customer experience.
- In collaboration with brand leads, develop and oversee the execution of campaigns that deliver full-funnel engagement, generate demand, and drive sales conversions.
- Champion the adoption and effectiveness of innovative engagement solutions for HCP and Patients/Caregivers.
- Apply sound principles and best practices to achieve Customer Experience excellence across key non-personal channels and assets.
- In collaboration with marketing colleagues, lead social media marketing execution to achieve business performance goals.
- Regularly provide brand team(s) with actionable insights from campaign recommendations to optimize customer engagement.
- Serve as a dedicated engagement lead for the brand team(s), agency partners, and internal cross-functional teams (e.g. IT, Commercial Operations, etc.) to enable seamless execution of business strategy.
- Establish KPIs, and prioritization framework to ensure marketing activities are both impactful and cost-effective.
- Prepare and present performance insights to senior management team to demonstrate return on ad spend and ROI of investments.
- Direct media vendors to craft effective channel plans, provide recommendations as needed, meet budget expectations, and deliver on all agreed upon commitments within their scope(s) of work.
- Bachelor's Degree, MBA preferred
- 10 year of experience; small company/biotech experience preferred
- This is a hybrid 3-day onsite role in Princeton, New Jersey.
- Working knowledge of product/brand marketing principles and the development of customer segment strategies and execution.
- Extensive experience with non-personal promotion, digital campaign development and tactical execution, and development and management of social media channel strategies for optimal engagement.
- In-depth understanding of the pharmaceutical industry, drug development, commercialization process, and healthcare trends.
- Subject matter expertise of regulatory requirements, restrictions, and implications within the pharmaceutical industry.
- Experience with media partners, management of media agencies and related solution partners.
- Salary range:
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid maternity leave
- Paid paternity leave
- Commuter benefits
- Disability insurance
-
Associate Director Customer Engagement
Found in: Lensa US 4 C2 - 3 days ago
Ascendis Pharma A/S Princeton, United StatesHere at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues. · We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we're advancing programs in Endocrinology Rare D ...
-
Associate Director Customer Engagement
Found in: Lensa US 4 C2 - 14 hours ago
Ascendis Pharma Princeton, United StatesHere at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues. · We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we're advancing programs in Endocrinology Rare D ...
-
Associate Director Customer Engagement
Found in: Lensa US 4 C2 - 5 hours ago
Ascendis Pharma A/s Princeton, United StatesHere at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues. · We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we're advancing programs in Endocrinology Rare ...
-
Associate Director Customer Engagement
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Ascendis Pharma Princeton, United StatesJob Description · Job DescriptionHere at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues. · We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we're advancing ...
-
Provider Engagement/Customer Success Associate
Found in: Lensa US 4 C2 - 3 days ago
Boundlessfellows Trenton, United StatesClover is reinventing health insurance by working to keep people healthier. · We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare. Clover's te ...
-
Retail Cosmetics Sales Beauty Advisor
Found in: SonicJobs Direct Apply US - 3 days ago
Macy's Edison, United States Full timeAre you ready to bring your amazing self to work? · At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create grow ...
-
Order Entry Pharmacy Technician
Found in: SonicJobs Direct Apply US - 3 days ago
Actalent Horsham, United States Full timeJob Description: · Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and ...
-
Order Entry Pharmacy Technician
Found in: SonicJobs Direct Apply US - 3 days ago
Actalent Horsham, United States Full timeDescription: · • Triage, interpret and input orders into computerized medication order system while meeting accuracy and productivity standards of the pharmacy. Audits input versus documentation and makes corrections as needed · • Performs drug calculations including basic mathem ...
-
Order Entry Pharmacy Technician
Found in: SonicJobs Direct Apply US - 3 days ago
Actalent Horsham, United States Full timeDescription: · • Triage, interpret and input orders into computerized medication order system while meeting · accuracy and productivity standards of the pharmacy. Audits input versus documentation and · makes corrections as needed · • Performs drug calculations including basic ma ...
-
Order Entry Pharmacy Technician
Found in: SonicJobs Direct Apply US - 3 days ago
Actalent Horsham, United States Full timeURGENTLY HIRING CANDIDATES HIRING OFF RESUME · Description: · Triage, interpret and input orders into computerized medication order system while meeting accuracy and productivity standards of the pharmacy. Audits input versus documentation and makes corrections as needed · Perfo ...
-
Technical Support Specialist
Found in: SonicJobs Direct Apply US - 3 days ago
Actalent Warminster, United States Full timeDescription: · Provide technical support and assistance to customers and sales regarding various products. This will include hands on lab testing and troubleshooting. · Must Haves: · Bachelor's Degree in Chemistry or Biology · Hands on lab testing experience · Skills: · Laborat ...
-
Order Entry Pharmacy Technician
Found in: SonicJobs Direct Apply US - 3 days ago
Actalent Horsham, United States Full timeURGENTLY HIRING - NO INTERVIEW REQUIRED. HIRING OFF OF RESUME · Description: · • Triage, interpret and input orders into computerized medication order system while meeting · accuracy and productivity standards of the pharmacy. Audits input versus documentation and · makes correct ...
-
Barista - PT
Found in: MyJobHelper US C2 - 18 hours ago
Barnes & Noble Princeton, United StatesTitle: Barista - PT · Category: Retail · EmploymentType: Part-Time · Location: NJ - Princeton - Market Fair - 2368 · LocationType: retail · JobLocation: Princeton, New Jersey 08540 · JobSummary: Barnes & Noble has a special place in the community, and this holds true whether you ...
-
Director, Production Services
Found in: SonicJobs Direct Apply US - 5 days ago
Santander Holdings USA Inc Holmdel, United States Full timeDirector, Production Services - Payments & Commercial TechnologyTrenton, United States of AmericaJob Description: · Reporting to the Head of Payments & Commercial Technology, this role leads the Production Support and Systems Management function. · Responsible for fostering an en ...
-
Professional Services Implementation
Found in: One Red Cent US eFC C2 - 2 days ago
State Street Corporation Princeton, United States Full timeWhat we are looking for · Responsible for creating and managing a referenceable client base within their assigned territory. The Implementation Managing Director will manage teams of Consultants at a variety of levels while holding them accountable for the successful implementa ...
-
associate director, biologics hcp marketing
Found in: MyJobHelper US C2 - 2 days ago
Sun Pharmaceutical Industries Princeton, NJ , USA, United StatesPosition: Associate Director, Biologics HCP Marketing · Overview · The role of Associate Director for Biologics Marketing requires a highly motivated and resourceful individual who has solid marketing acumen and leadership behaviors necessary to deliver brand strategic imperative ...
-
Therapy Area Head
Found in: MyJobHelper US C2 - 1 week ago
Novo Nordisk Princeton, United States Full timeAbout the Department · The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with the FDA to ...
-
research specialist
Found in: MyJobHelper US C2 - 2 days ago
Princeton University Princeton, NJ , USA, United StatesOverview · About the Organization · The Bridging Divides Initiative (BDI) is a non-partisan research initiative that tracks and mitigates political violence in the United States. BDI supports efforts to grow and build local community resilience through elections and other periods ...
-
director, drug development immunology, cv, neuroscience communications
Found in: MyJobHelper US C2 - 2 days ago
Bristol Myers Squibb Princeton, NJ , USA, United StatesWorking with Us · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production lin ...
-
senior director, global product lead
Found in: MyJobHelper US C2 - 2 days ago
Sun Pharmaceutical Industries Princeton, NJ , USA, United StatesSenior Director Global Product Lead - Ilumya/Dermatology · Princeton, New Jersey (ONSITE) HYBRID 3 days in office; 2 days remote · Summary: · Sun Pharma is expanding our global specialty innovative branded business, with a focus on dermatology, ophthalmology and oncology. Represe ...
Associate Director Customer Engagement - Princeton, United States - Ascendis Pharma
Description
Here at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues.We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we're advancing programs in Endocrinology Rare Disease, and Oncology.
Guided by our core values of patients, science, and passion, we use our TransCon drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.
Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We are a dynamic workplace for employees to grow and develop their skills.The Associate Director, Customer Engagement and Omnichannel is the single point-of-contact for US marketing team to orchestrate successful multi-channel marketing strategies that achieve key business goals.
This role collaborates with brand and cross-functional teams (business, commercial operations, IT, agency partners) to lead channel planning, execution, optimization, and performance to meet critical engagement objectives for the US Ascendis Endocrinology portfolio.
This role is responsible for elevating the customer experience and maximizing engagement across healthcare providers and patients to achieve business goals.
Primary ResponsibilitiesA note to recruiters:
We do not allow external search party solicitation.
Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from:
Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.
Benefits
