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    Client Specialist - Eugene, United States - Quest Diagnostics Incorporated

    Quest Diagnostics Incorporated
    Quest Diagnostics Incorporated Eugene, United States

    4 days ago

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    Description

    Join Our Team as a Client Specialist at Quest Diagnostics!

    We are proud to be the world leader in diagnostic testing, providing crucial solutions for patients and physicians. At Quest, as a Client Specialist, you play a key role in maintaining and servicing specific accounts to ensure maximum account retention. You will work closely with healthcare professionals, executives, and managers to drive successful project management and maintain high client satisfaction levels.

    Responsibilities:

    • Collaborate with Professional Lab Services- Health System Management to manage existing business
    • Develop and execute strategies in line with Company objectives
    • Cultivate relationships with C-Suite Executives and schedule meetings to ensure client satisfaction
    • Monitor customer satisfaction and develop implementation plans for ongoing support
    • Present achievements and activities to key internal partners
    • Facilitate Quarterly Business Reviews
    • Collaborate with internal teams to maximize customer satisfaction
    • Represent Quest Diagnostics at healthcare events
    • Ensure compliance with Company policies and regulations
    • Attend Lab Executive meetings

    Requirements:

    • 5+ years of experience in direct service or business development, Health Systems experience is a plus
    • BS/BA required
    • Proven ability to develop relationships with executives
    • Strong strategic planning and organizational skills
    • Experience in servicing large customer accounts
    • Excellent communication skills
    • Proficient in Microsoft Office, PowerPoint, and conducting Teams Meetings
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