- Provide timely and accurate responses to guest inquiries, concerns, and requests via phone, email, or chat, demonstrating empathy and professionalism in every interaction
- Effectively troubleshoot and resolve customer issues, escalating complex cases to higher-level support as needed and ensuring satisfactory resolution.
- Accurately document customer interactions, including notes on inquiries, resolutions, and follow-up actions, in the property's CRM system or database.
- Maintain a comprehensive understanding of the company's products or services, as well as relevant policies and procedures, to provide accurate information and assistance to customers.
- Meet or exceed performance metrics such as call handling time, guest satisfaction scores, and resolution rates, while adhering to company policies and service standards.
- Excellent communication skills, both verbal and written.
- Customer service experience or related background.
- Proficiency in using call center software and CRM systems.
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Runner
2 weeks ago
Silverado Resort and Spa Napa, United StatesSALARY RANGE: $16.00 per hour. The Food runner is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for delivering food items to guests and ensuring order is accurate and timely. · **Ess ...
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Director of Spa
2 weeks ago
Silverado Resort and Spa Napa, United StatesSALARY RANGE: $120,000-$130,000 DOE. The Spa Director is responsible for the overall operations of the health club, including maintaining high standards in spa services and operations, and maximizing profitability. · **Essential Functions** · - Must adhere to the company's Servic ...
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Group Billing Specialist
2 weeks ago
The Meritage Resort and Spa Napa, United States**Who We Are**: · - The Meritage Resort and Spa:_ · Named one of the "Top Resorts in Northern California" by Condé Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country. Nestled amongst the rolling hills of Napa, you will find 467 rooms, includin ...
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Training Manager
3 weeks ago
The Meritage Resort and Spa Napa, United States**Who We Are**: · - The Meritage Resort and Spa:_ · Named one of the "Top Resorts in Northern California" by Condé Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country. Nestled amongst the rolling hills of Napa, you will find 467 rooms, includin ...
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Front Desk Agent
2 weeks ago
Sage Hospitality Napa, United StatesWhy us?: · Sage Hospitality Group is set to hire a full time Front Desk Agent to join us at the Napa Valley Marriott Hotel & Spa. · Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious re ...
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Front Desk Agent
3 weeks ago
Sage Hospitality Napa, United States**Why us?** · Sage Hospitality Group is set to hire a full time Front Desk Agent to join us at the Napa Valley Marriott Hotel & Spa. · Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious ...
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Server
2 weeks ago
Sage Hospitality Napa, United StatesWhy us?: · Sage Hospitality Group is set to hire a Server to join us at the Napa Valley Marriott Hotel & Spa. · Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious resort-style pool and ...
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Assistant Deputy Director of Behavioral Health
2 weeks ago
County of Napa, CA Napa, United States**The Napa Valley**: · - Internationally known for its fine wines, exciting restaurants and world-class resorts, is home to approximately 135,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural and open space heritag ...
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Correctional Officer I/ii
3 weeks ago
County of Napa, CA Napa, United States**The Napa Valley**: · - Internationally known for its fine wines exciting restaurants and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.- Located in the heart of Ca ...
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Barback
1 week ago
Stanly Ranch Napa, United States**Company Description** · A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly R ...
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Tasting Room
1 week ago
Carneros Resort and Spa Napa, United StatesJob Summary: · The Bartender is responsible for preparing food and drink orders serving beverages and meals to patrons as regulated by state and federal age requirements and coordinating lounge/bar activities. · **Responsibilities**: · **QUALIFICATIONS**: · - Three to six months ...
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Human Resources Manager Oem
1 week ago
Carneros Resort and Spa Napa, United StatesJob Summary: · **Responsibilities**: · **QUALIFICATIONS**: · - At least 3 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of rel ...
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Banquets Server
1 week ago
Carneros Resort and Spa Napa, United StatesJob Summary: · Información disponible en español a continuación. · A Banquet Server is responsible for the set up and the service of all assigned banquet functions. · RESUMEN DEL PUESTO DE TRABAJO · Un Mesero de Banquetes es responsable de la preparación y del servicio de todas l ...
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Server at Farm Restaurant
1 week ago
Carneros Resort and Spa Napa, United StatesJob Summary: · Información disponible en español a continuación. · The Server is responsible for taking customer's food and drink orders serve food and beverages prepare itemized checks and sometimes accept payments. May perform additional duties which may include escorting guest ...
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Food and Beverage Supervisor
1 week ago
The Meritage Resort and Spa Napa, United States**Food and Beverage Supervisor - The Meritage Resort and Spa** · Are you a team-oriented individual who enjoys a variety filled environment? Are you enthusiastic and a good communicator? Are you a quality-driven leader with attention to details? · If the answer is YES, The Merita ...
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House Attendant
1 week ago
Carneros Resort and Spa Napa, United StatesJob Summary: · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned area ...
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Valet Attendant- Automobile
1 day ago
Andaz Napa Napa, United StatesSummary · The Hourly Rate for this position is $17.00. · At Andaz Napa, part of World of Hyatt Lifestyle Brand, we believe our guests select Andaz for our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. We are Independent ...
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Bartender
1 week ago
Sage Hospitality Napa, United StatesWhy us?: · Sage Hospitality Group is set to hire a Bartender to join us at the Napa Valley Marriott Hotel & Spa. · Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious resort-style pool a ...
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Pool Server
1 week ago
Sage Hospitality Napa, United StatesWhy us?: · Sage Hospitality Group is set to hire a Pool Server to join us at the Napa Valley Marriott Hotel & Spa. · Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious resort-style pool ...
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Apex Ventures Silverado Resort, United StatesNow hiring for the Children and Women's Operating Room at Silverado Resort · Health and Pediatric Nurses, Health and Medical Nurses, or Operating Room Assistants · Silverado Resort is the largest hospital in the Middle Upper Rhine region. It is designated as a maximum care facili ...
Resort Operator - Napa, United States - Stanly Ranch
Description
Job Description
Job DescriptionCompany DescriptionA private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalize those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty.
Job DescriptionJoin our dynamic team as a Resort Operator, where you'll be the voice of our property, providing exceptional service and support to our valued guests and team members. With your empathetic communication skills and problem-solving abilities, you'll navigate inquiries and concerns with finesse, ensuring every interaction leaves a positive impression and strengthens customer loyalty.
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Stanly Ranch is an Equal Opportunity Employer, M/F/D/V. Stanly Ranch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Stanly Ranch complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
