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Amherst

    Customer Service Assistant - Amherst, NY, United States - International Imaging Materials, Inc

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    Full time
    Description

    At ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day.

    Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, our ink technology makes visions, a reality.

    As a dynamic organization with a global presence, our passion & determination to design, manufacture, and sell the highest quality products across a diverse set of industries is what we do.

    As a Customer Support Specialist, you will work in conjunction with an Account Manager to ensure that ARMOR-IIMAK's customers are being provided with a high level of care and support.

    Our team approach to service ensures that our internal and external customers are provided with the tools and resources they need to be successful.

    Our Customer Support Specialists are trained and encouraged to focus on the customer experience through building relationships, maintaining a focus on quality, and acting as a trusted advisor.

    Engage with ARMOR-IIMAK customers while providing sales support through a variety of channels:
    e-mail, web, phone, etc.
    Process incoming orders with accuracy– Verify and maintain customer profile information in management system
    Input orders following customer instructions, internal policies such as shipping cutoffs and core value
    Perform tasks related to monitoring and releasing order from customer, manufacturing and credit hold
    Interface with Customer Care Planning to secure delivery dates and Shipping to determine shipping methods and freight quotes
    Review and release orders received from the web and process EDI orders
    Provide sales support with Account Managers in reference to administration and account maintenance
    Field calls, support assigned primary and secondary accounts, answer application, printer, and ribbon questions, cross reference competitor inks and part numbers and when appropriate, advise customers on how to switch to core products for cost savings
    pricing, product availability, shipping and tracking information
    Process customer complaints in a timely and professional manner, work to establish positive communication with customers
    Communicate customer issues– i.e. complaints, competitive information, samples, etc.
    You are a people person, who enjoys helping others
    You are an excellent communicator both verbally and when writing
    You are comfortable working on a computer and find it easy to navigate through more than one system at a time
    At least two years of previous experience in a customer service role required, Associates or Bachelor's degree a plus
    Experience with Microsoft-AX, Microsoft Office suite, and CRM software is a plus
    Health, Vision, Dental Insurance
    ~Shift Premiums
    ~ On-Site Fitness Facility
    ~ Tuition Assistance Program
    ~ Employee Assistance Program

    Additional factors such candidates work experience, education/training, job-related skills, as well as market and business considerations may influence compensation offered.

    We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.



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