- Handle a high volume of incoming customer calls and inquiries
- Assess customer needs and provide appropriate solutions or recommendations
- Follow up with customers to ensure their concerns are fully addressed and resolved
- Maintain accurate and detailed records of customer interactions
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Collaborate with internal teams to resolve customer issues or escalate complex problems
- High school diploma or equivalent
- Proven experience in a customer service or call center role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in using call center software and CRM systems
- Ability to multitask and prioritize tasks effectively
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and inclusive work environment.
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Call Center Agent - Atlanta, United States - Craftexcom
Description
Job Description
Job DescriptionDescriptionWelcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most compelling and effective ways.Craftexcom We are seeking a highly motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service and resolving inquiries or concerns in a timely manner.
$ $30.00 hourly
Job:
Full time
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
If you are a self-motivated and detail-oriented professional looking to contribute to a dynamic team, we invite you to apply. To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.