- Learns the business units and understands the work processes of the Bank. Supports and contributes to the documentation and implementation of business initiatives.
- Builds, maintains, and manages stakeholder relationships
- Understands and develops appropriate models to capture business requirements and meet business needs.
- Captures requirements in appropriate formats - i.e., use cases, business process flows, and/or data flow diagrams.
- Participates in working sessions and meetings. Facilitates communication between business units and cross functional teams.
- Maintains a current knowledge base and understanding of business industry trends. Contributes to business ideation and concept development as required.
- Works on projects. Evaluates and identifies project complexity, assumptions, constraints, and dependencies.
- Participates in planning sessions with business units to improve business processes. Understands, documents and contributes to continuous improvement of business
- Provides business administrative support to include business event planning, coordination of travel and other business support needs as required , event among other project and product development tasks
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Bachelor's degree or an equivalent combination of education and experience.
- One (1) plus years of work related experience within the financial services industry.
- Knowledge of payments and or banking business practices, products, and services
- Independent in thinking and framing problems
- Effective verbal and written communication skills
- Effective analytical, problem-solving, and conceptual skills
- Proficient in MS Word, MS Excel, MS PowerPoint, Visio
- Strong teamwork and interpersonal skills at all levels of management.
- Ability to present and explain work activities in a way that establishes rapport, persuades others, and gains understanding.
- Ability to communicate needs and schedules to team members
- Financial Sector and payments experience
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Business Operations Support Specialist - Atlanta, United States - Synovus
Description
Job DescriptionJob Summary
Works with internal and external business partners to identify solutions that support the Third-Party Payments team's work processes. Identifies business needs and puts together actionable plans/activities to address these needs Partners with appropriate resources to accurately prioritize, analyze, and document business processes. Identifies opportunities for improvement/enhancement and communicates between business partners to ensure alignment and understanding. Supports the Third-Party Payments Program with the implementation of activities, contributing to working sessions, assisting with the coordination of cross-functional activities. Provides business administrative support to include business event planning, coordination of travel and other business support needs as required.
Job Duties and Responsibilities
Synovus is an Equal Opportunity Employer supporting diversity in the workplace
Minimum Requirements
Minimum Education:
Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge-like internet technology; does well in technical courses and seminars.
Additional Information
Preferred Knowledge, Skills, Abilities:
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