- Answers phone calls and emails from patients, their families, and physician offices.
- Makes outbound calls to patients, their families and physician offices to coordinate care.
- Collaborate with medical group clients, physician offices and departments within OPN to ensure timely access to care.
- Monitor and maintain reports related to patient care and grievances.
- Assist in gathering information from physician offices and medical group clients as it relates to patient care coordination.
- Provides the highest level of customer service to ensure the best patient experience.
- Respects patients by recognizing their rights, maintaining confidentiality.
- Maintains compliance with all company policies and procedures.
- Maintain good company loyalty, set a good example, and project a healthy positive attitude.
- Perform other duties as assigned.
- Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines and standard accepted practices.
- Bachelor's degree in healthcare or related field of study, required.
- 5 years of experience in customer service or healthcare, preferred.
- Oncology experience – preferred
- Excellent verbal and written communications skills, including ability to effectively communicate with internal and external customers
- Work in a professional office environment
- Work with professional staff and management
- Part of a growing healthcare company
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to talk, listen and speak clearly on telephone.
- Ability to safely and successfully perform and maintain regular job functions with the ADA, FMLA and other federal, state and local standards.
- Must be able to talk, listen and speak clearly on telephone.
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Patient Care Coordinator - Glendale, United States - OPN Healthcare
Description
Job Description
Job DescriptionJob Summary:
The Patient Care Coordinator (PCC) assists patients and their families in accessing care and services from participating physicians within Oncology Physicians Network (OPN) to ensure the best patient experience. The position requires excellent communications skills (verbal and written) and have experience in coordinating care for patients. The position will interact with various stakeholders including, physicians and their office staff, medical group clients, patients and OPN's network operations team.
Essential Duties and Responsibilities:
Education and/or Work Experience Requirements:
Other Key Features of Job:
Physical Requirements:
OPN partners with physicians and aligns their practices with health insurance organizations and other healthcare payors to deliver industry-leading oncology care while managing costs efficiently. OPN has a demonstrated track record in assisting payors to reduce the increasing costs of medical oncology through a value-based methodology.
OPN Healthcare is committed to creating a diverse environment and is proud to be an equal opportunity employer.
OPN supports a healthy work life balance and provides a comprehensive benefits package.
Company Description
OPN offers a unique platform of oncology care services leading the industry in value-based clinical and financial outcomes. OPN currently serves 1.7 million health plan beneficiaries in 3 states. OPN is aggressively expanding its large and successful California business model across the country.\r\r
OPN partners with physicians and aligns their practices with health insurance organizations and other healthcare payors to deliver industry-leading oncology care while managing costs efficiently. OPN has a demonstrated track record in assisting payors to reduce the increasing costs of medical oncology through a value-based methodology.\r
\r
OPN Healthcare is committed to creating a diverse environment and is proud to be an equal opportunity employer.\r
\r
OPN supports a healthy work life balance and provides a comprehensive benefits package.
