Desktop Specialist - Hamtramck, United States - SmithGroup

SmithGroup Hamtramck, United States

4 weeks ago

Description

With offices across the country, there are opportunities waiting to be discovered and it looks like you may have found one that interests you We believe in fostering an environment of career growth and encourage you to look for that next step, whether it be in your current office or another SmithGroup location.

The Detroit office is looking for a Desktop Specialist to join our team.

As an IT team member, you will work directly with local office employees as well as remotely support SmithGroup employees in all offices around the country. Working with a firm wide team, you will collaborate on projects and initiatives, improve workflows, develop standards as well as evaluate and use cases for new technologies across the entire firm.

Working with us you will:

Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment
Handle IT support requests and questions from employees working in SmithGroup offices or remotely
Troubleshoot and solve network, software and hardware issues working within the Microsoft M365 environment including MS Teams, OneDrive, and SharePoint online
Conduct new employee orientations
Setup, configure and maintain desktops, laptops, printers, and network accounts
Instruct employees on proper use of IT equipment and software
Support employees in a hybrid work environment assisting with virtual meetings/video conferencing and troubleshooting connectivity issues
Regularly attend web conferences and collaborate with other IT staff in other offices across the country
Assist in moving IT equipment to different locations within the office
Work collaboratively with other IT members to solve problems and improve workflows
Engage in a team-oriented approach using shared knowledge, best practices and organizational awareness
Be a valued contributor, improving workflows and creating documentation for SmithGroup

An ideal candidate:

Minimum of an associate's degree or equivalent experience.
2-4 years of experience in the field of IT.
Excellent written and verbal communication skills and a great customer service attitude.
A strong level of initiative and an ability to be a self-starter; ability to work with minimum supervision.
Must be detail oriented and able to work in a team environment.
Must be able to set priorities, multitask and work independently.
Demonstrates ability to learn new skills.
Strong problem solving ability.

SmithGroup's competitive compensation and benefit package is designed to meet the needs of a diverse staff. It includes flexible scheduling, a hybrid work environment, 401(k), parental leave, wellbeing resources, PTO immediately available to new hires, plus 15 extra Fridays off - on top of holidays. Join us and see first-hand how these and other programs - like one-on-one career coaching and professional development opportunities - build culture, enhance collaboration and yield richer, more inclusive solutions.

If you are not sure that you meet all of the suggested qualifications described above, please don't leave this page. Your talents and attributes could be just what we're looking for - and we strongly encourage you to apply. If you need additional accommodations to complete the application process, please contact

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