Customer Service Representative - Washington, United States - wewomeninenergy

wewomeninenergy Washington, United States

4 weeks ago

Description

**Customer Service Representative**

***February 17, 2022***

Full Time

Posted 2 days ago

**Sprague**

Our Energy Makes the Difference

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our countrys infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers changing energy needs.

Sprague Energy, a division of Sprague Operating Resources located in Washington, PA, is a leading fuel supplier in the tri-state area specializing in serving a broad range of drilling and production, commercial, and residential customers.

The **Customer Service Representative** in our Washington, PA office is responsible for providing customer service for internal/external customers and vendors. This position will collaborate with all departments to meet overall objectives and stay up to date on all company products and/or services to provide excellent customer care.

Answering phone calls and emails from customers to answer questions, process orders, and update all information

Process orders with accuracy; verify information such as delivery address, contact information, products, pricing, payment type, and obtain purchase orders

Prepares and maintains required reports, spreadsheets and documents as needed

Process previous days drivers work; review work to ensure all necessary paperwork is present, confirm/process payments, create import numbers, and copy tickets as needed

Handle new customer inquiries; send/receive documents and paperwork in a timely and professional manner

Prepare cash, check, and card payments received in drivers work, in office, or via phone

Managing reoccurring company delivery orders by ensuring a delivery schedule has been set up in the system and reviewing call tickets for accuracy

Perform general office duties which include maintaining records of packages received/delivered, copy, file and update paper and electronic documents, mailing statements, and assisting in special projects as needed

Conduct outbound calls during non-peak season, including prospecting calls to potential new customers as well as calling accounts in customer master to drive incremental sales and inform those customers of current/upcoming promotions, etc.

Assist with managing AR collection accounts: reviewing accounts and contacting customers via phone and/or email

Opening/Closing the office; count cash drawer, turn off lights, lock doors, etc.

*All other duties as assigned

**We want to hear from you**

**Qualified candidates for this role will have the following:**

High school diploma or GED required; Associates degree preferred

1-2 years of customer service experience required

High attention to detail with the ability to multitask

Works well under pressure and with deadlines

Must have Microsoft Office experience (Excel, Word, Teams, etc.)

Ability to work overtime as needed including weekends and holidays

Ability to lift, carry and push/pull up to 50lbs

Ability to work in a sitting position at a desk for long periods of time

**What we offer:**

We recently surveyed our employees to ask them their favorite part of the job. They answered, The people I work with.

**Plus, we have some great benefits**

401(k) Traditional and Roth plans with employer match of 60% of the first 6% of the employees contribution

Paid Volunteer Time

Flexible Working Policy

Choice of high deductible and PPO Health Plans to fit your individual needs

Wellness Program

Sprague is an EEO/AA employer. We strongly encourage minorities, females, Veterans, and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations.

To apply for this job please visit .

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