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    Field Service Engineer - Albuquerque, United States - Ascend Recruiting Parnters

    Ascend Recruiting Parnters
    Ascend Recruiting Parnters Albuquerque, United States

    2 weeks ago

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    Description

    Role: Field Service Engineer

    Location: Alburquqe, NM

    Remote or Hybrid Options: On-Site

    Hourly Range: $33.00 - $38.00

    Relocation: Yes

    Type: Full-Time/Non-Exempt/Benefits

    Shifts: Rotating 3/4 Day (7am-7pm) or Nights (7pm-7am)

    Overview:

    This role involves installing, servicing, troubleshooting, and repairing intricate electronic and electromechanical equipment, providing on-site service, and field process applications. As a Field Service Engineer, you will be responsible for being an independent product expert on specific product lines, coordinating detailed customer installation plans, and training personnel on equipment operation and maintenance.

    Requirements:

    • Associate's Degree or Bachelor's Degree in a relevant engineering field or 4+ years of experience in installing/repairing semiconductor/electronic production equipment.
    • Advanced electromechanical troubleshooting skills.
    • Experience diagnosing hardware or process issues on equipment, facilities, or wafers.
    • Hands-on expertise in mechanics and electronics.
    • Proficiency in using hand tools, meters, and interpreting electrical and mechanical schematics.
    • Preferably previous semiconductor experience.
    • Familiarity with statistical process control & quality improvement methods.
    • Demonstrated ability to maintain and repair company demo cleanroom equipment.
    • Valid state-issued driver's license with acceptable driving privileges.

    Key Responsibilities:

    • Assist customers and personnel in identifying and fixing equipment-related process problems.
    • Conduct onsite preventative maintenance, equipment cleaning, and verification of operational quality.
    • Perform start-up, warranty, paid service, and service contract activities efficiently.
    • Utilize training skills to troubleshoot tools, minimize downtime, and enhance customer satisfaction.
    • Recommend appropriate actions and stay updated on equipment situations.
    • Handle customer situations effectively and report to Management promptly.
    • Conduct customer meetings, communicate professionally via email and telephone, and initiate purchase orders for parts and services.
    • Maintain and repair company demo cleanroom equipment, stay informed on current systems and procedures, including site safety.
    • Adhere to proper cleanroom attire and work inside the fab/cleanroom as required.

    If you meet the requirements and are ready to take on these tasks, please proceed with your application. Remember to apply online or submit your resume through the provided channels.

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