- Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
- Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
- Facilitates patient care between primary, specialty, and ancillary services.
- Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
- Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
- Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
- Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
- Supports a culture of yes In support of a patient centered medical home.
- Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.
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patient care coordinator - , NH, United States - Concord Hospital, Inc
Description
Monday through Friday, no nights no weekends$1,500 Sign on bonus paid out within the first year of employment.
Summary
Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties.
Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service.
EducationHigh School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred.
Experience
Proven customer service experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
Familiarity with medical terminology preferred.Responsibilities
In addition, if you have previously worked at Concord Hospital, you have to be separated for at least 6 months since your termination date to be eligible.
If hired and you meet our criteria, you would receive $250 paid out at 3 months, $250 paid out at 6 months, $250 paid out at 9 months, and $250 paid at out 12 months of employment, totaling $1,000.
It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights:
Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT.
The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens.
The noise level in the work environment is usually moderate.
