Employee Customer Service - Bowling Green, MO, United States - Horizon Group
Description
Customer Service Representative (m/f/d) - Varied role with customer contact, Bowling Green, MO
LIFE Türen GmbH is a 100% subsidiary of the EGE Group and acts as a service provider for its subsidiaries, which include EGE GmbH, EGE Holzbau GmbH, Baltic Fenster GmbH, and E.Link GmbH.
The company provides a wide range of services, with a focus on measuring and installing windows and doors, for both internal and external customers.
The EGE Group is a privately owned and medium-sized manufacturer of windows and exterior doors.The dynamic company is currently in a strong growth phase and is well positioned for the future with a product quality-based strategy and multiple locations in Germany.
With its open and collaborative corporate culture, the group offers the candidate a broad range of responsibilities, plenty of opportunities for creativity, and maximum freedom for their own initiatives.
The Position
- Receiving warranty claims and complaints
- Clarifying warranty and guarantee claims
- Creating customer service orders, including material recording, etc.
- Creating quotes in the system
- Initiating ordering processes
Your Profile
- Technical education with a good understanding of business or commercial education with experience in a technical product environment
- Professional experience in a similar role
- Ideally, experience in the window and/or exterior door industry
- Good understanding of customer service and ordering processes
- Good IT skills, e.g. MS Office, MS Teams, etc.
- Ideally, experience
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