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    Bilingual EVV Coordinator - Chandler, United States - Arion Care Solutions

    Arion Care Solutions
    Arion Care Solutions Chandler, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    *** Must live in the Greater Phoenix Metro Area ***


    *** Must be Bilingual (English/Spanish) ***


    PURPOSE:

    To assist and support management teams with EVV-related tasks and processes.


    COMPETENCIES:

    • Must be at least 18 years of
    • Pass required background
    • Strong customer service experience
    • High School Diploma
    • Thorough knowledge of all Windows applications (Word & Excel)
    • Ability to learn new software
    • Experience with developmental disabilities is a must
    • Must be able to work flexible hours
    • Must be Bilingual (English/Spanish)

    ESSENTIAL JOB FUNCTIONS:

    • Respond to all communication from members, families, and staff in a timely and professional
    • Manage current Spoke Choice clock-ins,
    • Monitor timecard errors,
    • Monitor EVV location issues,
    • Monitor provider engagement in SpokeChoice engagement (entering times daily)
    • Monitor guardian engagement in SpokeChoice engagement (approving times daily)
    • Monitor ATC tasks, HAH data and ECH note
    • Monitor RSP daily times,
    • Communicate and problem solve EVV/SpokeChoice related challenges with providers and
    • Coordinate FOB and designee
    • Maintain ongoing EVV-related attestations (provider and guardian).
    • Support SpokeChoice and EVV-related troubleshooting
    • Coordinate daily provider schedules (including schedule changes, missed/rescheduled sessions )
    • Enter and maintain daily provider
    • Communicate SpokeChoice/EVV-related reports with team
    • Ability to work a flexible schedule in order to meet
    • General office duties including data entry, spreadsheet maintenance and report
    • Work as a team member with others to assist with their duties as necessary and
    • Follow all company and State policies and procedures including, but not limited to:
      • Reporting to work on time as
      • Refraining from excessive
      • Obtaining prior approval for desired time
      • Maintain company property and
      • Maintain all records, logs, and other documentation as required by company and funding source policy and
      • Maintain professional demeanor and protect confidentiality of member, staff and agency information.
      • Other duties as assigned

    EQUIPMENT NORMALY USED:

    • Smart Phone
    • Laptop
    • Multi-functional Printer

    PHYSICAL AND MENTAL REQUIREMENTS:

    • Ability to lift items weighing up to 30
    • Patience: Ability to exercise restraint and self-control in potentially high stress, challenging situation

    WORK ENVIRONMENT:

    • This job operates as a remote tele-work position, as Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare if appropriate.
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