Bilingual Evv Coordinator - Chandler, United States - Arion Care Solutions

Arion Care Solutions
Arion Care Solutions
Verified Company
Chandler, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Must live in the Greater Phoenix Metro Area

Must be Bilingual (English/Spanish)

PURPOSE:

To assist and support management teams with EVV-related tasks and processes.


COMPETENCIES:


  • Must be at least 18 years of
  • Pass required background
  • Strong customer service experience
  • High School Diploma
  • Ability to learn new software
  • Experience with developmental disabilities is a must
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Must be able to work flexible hours:

  • ** Must be Bilingual (English/Spanish)

ESSENTIAL JOB FUNCTIONS:


  • Respond to all communication from members, families, and staff in a timely and professional
  • Manage current Spoke Choice clockins,
  • Monitor timecard errors,
  • Monitor EVV location issues,
  • Monitor provider engagement in SpokeChoice engagement (entering times daily)
  • Monitor guardian engagement in SpokeChoice engagement (approving times daily)
  • Monitor ATC tasks, HAH data and ECH note
  • Monitor RSP daily times,
  • Communicate and problem solve EVV/SpokeChoice related challenges with providers and
  • Coordinate FOB and designee
  • Maintain ongoing EVVrelated attestations (provider and guardian).
  • Support SpokeChoice and EVVrelated troubleshooting
  • Coordinate daily provider schedules (including schedule changes, missed/rescheduled sessions )
  • Enter and maintain daily provider
  • Communicate SpokeChoice/EVVrelated reports with team
  • Ability to work a flexible schedule in order to meet
  • General office duties including data entry, spreadsheet maintenance and report
  • Work as a team member with others to assist with their duties as necessary and
  • Follow all company and State policies and procedures including, but not limited to:
  • Reporting to work on time as
  • Refraining from excessive
  • Obtaining prior approval for desired time
  • Maintain company property and
  • Maintain all records, logs, and other documentation as required by company and funding source policy and
  • Maintain professional demeanor and protect confidentiality of member, staff and agency information.
  • Other duties as assigned

EQUIPMENT NORMALY USED:


  • Smart Phone
  • Laptop
  • Multifunctional Printer

PHYSICAL AND MENTAL REQUIREMENTS:


  • Ability to lift items weighing up to 30
  • Patience: Ability to exercise restraint and selfcontrol in potentially high stress, challenging situation

WORK ENVIRONMENT:


  • This job operates as a remote telework position, as Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare if appropriate.
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