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Front Desk Assistant
1 week ago
Johns Hopkins University Baltimore, United StatesJHU's Whiting School of Engineering is seeking a **_Front Desk Assistant _**for front desk coverage to greet and direct visitors, maintain shared conference room schedules, triage calls received by the main Dean's Office line, as well as stock office supply room and kitchens. · * ...
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Front Desk Admin
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FX Physical Therapy Baltimore, United StatesFX Physical Therapy is committed to providing exceptional customer service to · each and every patient The Physical Therapy Front Desk Admin is a direct representation of FX and provides the patients first and last impression for each and every visit. The Front Desk Admin is to c ...
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Front Desk Associate
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Front Desk Concierge
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Front Desk Receptionist
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Front Desk Receptionist
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Front Desk Receptionist
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Stone Alliance Group Baltimore, United StatesOur client is a dynamic and innovative weight loss company dedicated to empowering individuals to achieve their health and wellness goals. Their distinctive approach to weight management combines personalized plans, one-on-one sessions with a provider with medication supported by ...
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Front Desk Concierge
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Front Desk Agent
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Front Desk Agent
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Sage Hospitality Baltimore, United States**Why us?** · Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe it's not just about the work you do, but it's about who you are. We know your job isn't your life. That's why we support our associates in finding the perfect balan ...
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Front Desk Hotel
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Front Desk Professional
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Front Desk Coordinator
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Front Desk Agent
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Front Desk Coordinator/lead
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Front Desk Sales Representative
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Hotel Front Desk Clerk
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Spa Coordinator, Front Desk
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Hotel Front Desk Supervisor
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Sheraton Baltimore North Towson, United StatesJoin the team at the Sheraton Baltimore North as our Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' nee ...
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Front Desk Agent Welcome Enthusiast
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Supervisor Front Desk - Baltimore, Maryland, United States - Sage Hospitality
Description
Why us?:
Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe it's not just about the work you do, but it's about who you are. We know your job isn't your life. That's why we support our associates in finding the perfect balance between what they do and who they are.
By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes—both personally and professionally.
Job Overview:
Supervises front office staff ensuring an efficient operation producing excellent results for our customers.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Responsibilities:
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Performs other duties as assigned, requested or deemed necessary by management.
Qualifications:
Education/Formal Training
High school education or equivalent experience.
Experience
1 or more full years employment experience in a related position with this company or other organization(s).
Knowledge/Skills
Requires understanding of all hotel front office procedures.
Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Requires supervision/management skills.
Ability to communicate information and hotel services to management and guests. Second language may be required.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Ability to communicate in person and on telephone frequently.
Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
Continuous standing 90% of time -communicating with guests.
No climbing required. No driving required.
Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
Continuous standing -80% of shift.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%