Front Desk Coordinator - Towson, United States - CD Denison Prosthetics and Orthotics
CD Denison Prosthetics and Orthotics
Towson, United States
Verified Company
2 weeks ago
Description
Overview:
Primary Duties:
- Greet and checkin patients, collect Insurance Card, picture ID, prescription, Letter of Medical Necessity (LMN), Xray, clinical notes, completed registration packet, and other documentation; Ensure documentation is saved in patient records
- Establish and build rapport with patients; Treat patients and their families with respect and per the Code of Ethics and Patient Care Standards
- Escort patients to exam room and notify practitioner
- Answer phones, establish caller's needs, and provide assistance; Transfer calls as appropriate upon completing information gathering process and obtaining detailed information (i.e. caller's name, patient's name, call back number, reason for call)
- Retrieve and respond to telephone voice messages; forward to other team members as appropriate
- Input new patient information, make appointments, verify insurance eligibility, and run Same-Similar Check, request prescriptions/notes/other documentation from referral sources as appropriate
- Confirm upcoming appointments
- Process all newly completed/received devices, and schedule patient
- Verify that the next day's deliveries are complete and ready for delivery, and move devices to appropriate practitioner shelf
- Monitor Fab Tracking & WIP throughout the day for tasks that are assigned to you
- Straighten and clean exam rooms
Experience / Skills:
- One to three years of experience working as a receptionist, front desk assistant or similar position
- Prior experience working in a medical related field is a plus
- Prior experience / knowledge with insurance verifications & authorizations is a plus
- Knowledge of Patient Health Information under HIPAA
- OSHA training and CPR certification is a plus
- Exceptional interpersonal skills and service orientation
- Strong organizational and prioritization skills; Demonstrated ability to effectively manage tasks with competing deadlines and priorities
- Excellent verbal and written communication skills
- Ability to work well in a fastpaced environment; Ability to maintain a high level of focus and concentration with frequent interruptions
- Ability to manage sensitive and confidential information
- Flexibility and adaptability
- Strong team orientation and ability to work effectively with others, as well as independently
Pay:
$ $18.00 per hour
Expected hours: 39 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Ability to Relocate:
- Towson, MD 21204: Relocate before starting work (required)
Work Location:
In person