-
IT Support Engineer
3 weeks ago
Merge IT LLC Billerica, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to work onsite in Billerica, MA. · Please see below for full details-- · Job Notes ---6+ month contract / extendable and perm conversion possible with good performance.--Onsite in Billerica, MA--ASAP start dat ...
-
IT Site Support Engineer II
1 day ago
Thermo Fisher Scientific Bedford, United StatesWork Schedule · Other · Environmental Conditions · Office · Job Description · Position Description · Corporate Infrastructure and Security Site Support · Qualifications · Bachelor's Degree preferred. Combination of experience and education considered · ITIL certification preferr ...
-
Operational Support Engineer
3 weeks ago
LogixHealth Bedford, United StatesLocation: Bedford, MA; Hybrid · This Role: · Provide operational support across multiple teams and applications. Support functions include user setup and logins, user access, data updates and standardization, data import, ETL processes, and configuration settings. · Key Respon ...
-
IT Application Support Engineer
2 weeks ago
Aurora Technologies Quincy, United StatesFor our client Eurowings, we are currently looking for: IT Application Support Engineer (m/w/d). · Job Summary · Do you have a strong interest in IT and a passion for aviation? Then pay attention · As a recruiting partner of Eurowings GmbH, we are looking for you as an IT Applica ...
-
Remote Support Engineer- MALDI
3 weeks ago
Bruker Billerica, United States· Remote Support Engineer- MALDI · Job Locations · US-MA-Billerica · ID · # of Openings · 1 · Job Function · Service & Support · Overview · As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields ...
-
Associate Technical Support Engineer
4 weeks ago
Aspen Technology Bedford, United StatesThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...
-
Engineering Support
3 weeks ago
HEPCO Nashua, United StatesWe are currently seeking an Engineering Support professional to join our client's team. The ideal candidate will provide crucial support in various engineering activities, particularly focusing on operations analysis for government clients. Responsibilities include assisting in t ...
-
JSat Automation Inc Concord, United StatesJob Description · JSat Automation is hiring an Automation Support and Validation Engineer with 0-2 years of experience. We are looking to train someone on the following below. · •Design, develop and support manufacturing control systems in support of process operations. · •Pro ...
-
Lab Solutions Support Engineer
3 weeks ago
AstraZeneca Waltham, United States Full timeJob Title: Lab Solutions Support Engineer · Introduction to Role: · Join AstraZeneca, a global leader in the pharmaceutical industry, as we transform our Laboratory IT function to become digital and data-led. We're pushing the boundaries of science and making a positive differe ...
-
Application Support Engineer
2 days ago
SS&C Technologies Waltham, United StatesSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 of ...
-
IT Support Engineer
1 week ago
Prime Medicine Cambridge, United States FreelanceCompany Overview: · Prime Medicine is a leading biotechnology company dedicated to creating and delivering the next generation of gene editing therapies to patients. The Company is leveraging its proprietary Prime Editing platform, a versatile, precise and efficient gene editing ...
-
Support Engineer
3 weeks ago
KoboToolbox Cambridge, United StatesJob Description · Job DescriptionLocation: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position o ...
-
Support Engineer
3 weeks ago
ClickHouse Boston, United StatesJob Description · Job DescriptionAbout ClickHouseWe are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works x faster than traditional approaches. By offering a true column-based DBMS, it a ...
-
Senior Support Engineer
2 days ago
Zelis Boston, United States Full timeThe Zelis Enterprise team is hiring a Senior Support Engineer This team creates enterprise solutions that enable our business unit products. Our modern applications include client portals, identity management, and APIs accessible in our marketplace. · As Senior Support Engineer ...
-
Customer Support Engineer
3 days ago
TransPerfect Maynard, United StatesJob Description · Job DescriptionPosition Title · Customer Support Engineer – Weekend Support · Home Department · Position Title · Customer Support Engineer – Weekend Support · Home Department · TransPerfect Legal Solutions · Supervisor · Director, Customer Support · Business Uni ...
-
Technical Support Engineer
2 weeks ago
Pfeiffer Vacuum Nashua, United StatesSUMMARY · The Technical Support Engineer/Vacuum Technology Trainer will provide technical expertise and training for both basic and high vacuum solutions. This pre and post sales support is provided to field service engineers, service technicians, sales engineers, in-house sales ...
-
Wireless Engineer/Product Support Engineer
4 days ago
Philips Cambridge, United States Full timeJOB DESCRIPTION Job Title · Wireless Engineer/Product Support Engineer Job Description · Your challenge · The Wireless Engineer/ Product Support Engineer develops and implements the product technical support strategy and controls the product support process. · You are re ...
-
Desktop Support Engineer
4 weeks ago
Tata Consultancy Services Framingham, United StatesPosition: Desktop Support Engineer · Location: Framingham, MA 01701 · Duration: FTE · Job Description: · Must Have Technical/Functional Skills: · Installation & Administration of Windows 10/11 · Installation & Administration of MAC OS · Hardware break fix of Dell laptop and deskt ...
-
Lead IT Support Engineer
2 weeks ago
The Davis Companies Beverly, United StatesLong term contract potential to convert or extend after 6 months. on-site in Beverly MA. · Responsibilities: · Lead and manage technical support activities using FreshService, ensuring efficient request fulfillment and escalation coordination. · Serve as the primary IT support ...
-
Deskside Support Engineer
2 weeks ago
Tata Consultancy Services Boston, United StatesMonitoring level 1 support emails and delegating to front office and back-office support teams across all regions · creating and tracking incidents via service now · hardware ordering – responsible for receiving and delivering hardware. · coordinating new hires/interns/coops - wo ...
IT Site Support Engineer II - Bedford, United States - Thermo Fisher Scientific
![Thermo Fisher Scientific background](https://contents.bebee.com/companies/us/thermo-fisher-scientific/background-IhmXR.png)
Description
Job DescriptionPosition Description
Corporate Infrastructure and Security Site Support
Qualifications
Bachelor's Degree preferred. Combination of experience and education considered
ITIL certification preferred
Roles & Responsibilities
Provide in-house support for End Users
IMAC Support
Able to perform the following without direct involvement from manager, senior team member, or lead
Provide resolutions for users for Corporate applications and hardware
Support resolutions for business group applications
Incident and Request Queue management - Ticket creation/Categorization/Prioritization
Partnering to direct customers to respective Support Group
Minimum Requirements
3+ years' experience in Desktop support.
Understanding of client/server networks, protocols, common Internet services, Active Directory
Confirmed problem solving abilities
Desired Skills
Good interpersonal skills, written and verbal communication and customer management experience
Work experience interacting with colleagues globally
Knowledge on operations/service delivery
Strong analytical orientation, as well as creative problem-solving skills, to be able to evaluate problems and concepts from different perspectives; use data to identify key issues/opportunities and arrive at sound and logical solutions that improve employee experience
Good understanding of Computers and Trouble shooting skills required.
Ability to work in a team and provide input to solution
Communicate efficiently with vendors and escort them around a facility and engage the vendor regarding the purpose of their visit.
Required & Technical Skills
Ability to tackle, diagnose, and resolve issues on PC's and 3rd party applications supported by Corporate Infrastructure and Security
Ability follow, update and edit KB articles to fix, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.
PC / Laptop installation, configuration(imaging) and problem resolution
IMAC Request fulfilment
Printer/Scanners installation coordination, and vendor interaction
Phone & Mobile devices installation configuration and break fix.
Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)
Snow queue management (review queue, self-assignment of tickets, assign tickets, ticket closures)
Mounting & Un-mounting Hardware's in data center (Switch, Routers, Servers, etc.)
Maintain IDF/MDF daily health checks and maintaining data center health check list register
Ability to manage multiple assignments, has good judgment, and prioritizes projects and time optimally
Ability to identify new tasks that need to be performed for support or operations and work with management for execution
Software installation at PC level and Server level
Read, Write and Speak local language.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.