Remote Support Engineer- MALDI - Billerica, United States - Bruker

Description

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 8,500 employees are working on this permanent challenge, at over 70 locations on all continents.

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Remote Support Engineer focused on MALDI instrumentation. This is a fully remote position based on the East Coast.

Provide remote hardware and software support for all Bruker Daltonics MALDI instrumentation, including MALDI Biotyper
• Provide rapid response to customers via phone, augmented reality, or remote support software platforms.
• Perform remote support and diagnostic analysis to determine independently if on-site corrective maintenance is required.
• Determine root cause of failure and diagnose corrective actions required.
• Supply required replacement material list for corrective maintenance.
• Monitor response timing and customer down time to achieve set KPI targets.
• Document all customer interactions in SFDC.

Education and/or Experience:

• B.S. Degree in electrical engineering, electronics, biotech or chemistry related fields or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.

Qualifications:

• Working knowledge of MS Office products.
• Basic understanding of network interfacing.
• Valid Driver's license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently yet has a team focus.
• Must be responsive and reliable.
• Ability to travel on a routine basis and maintain a current Passport as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is a federal contractor and subject to Executive Order Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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