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    Lead Store Associate - Nashville, United States - Longwood University

    Longwood University
    Longwood University Nashville, United States

    3 weeks ago

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    The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.

    The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes.

    The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers.

    With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.


    GENERAL DUTIES AND RESPONSIBILITIES:

    (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
    Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
    Manages production flow to ensure all production orders are done right and on time
    Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
    Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
    Sets up complex orders and performs multiple tasks at the same time
    Responsible for ensuring quality during and after production process
    Ensures communication among shifts
    Coordinates pick-up and delivery of customer orders
    May provide leadership to team members on an assigned shift
    Assists in the training of store team members
    Collates, sorts and organizes customer orders
    Operates the Point of Sale terminal (POS), handles financial transactions and makes change
    Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
    Follows instructions of supervisors and assists other team members in performing store functions
    Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
    Secondary responsibility for coordination of all shipping related services and activities, to include:

    Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
    Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
    Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
    Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
    All other duties as needed or required


    MINIMUM QUALIFICATIONS AND REQUIREMENTS
    :

    High school diploma or equivalent education
    2+ years of specialized experience
    Excellent verbal and written communication skills
    For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
    For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

    #J-18808-Ljbffr
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