- Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
- Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
- Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
- Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
- See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
- Participate in business review presentations as needed, in collaboration with regional management.
- Review and manage location P & L and develops action plans to address deficiencies/grow the business
- Confirms venue partners process all payments to Encore in a timely basis.
- Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
- Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
- Anticipate equipment challenges and changes in a timely and professional manner.
- Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- See the Big Picture by efficiently sharing labor and equipment within the local market.
- Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
- Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
- Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through , venue booking system, or other sources as assigned.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Collaborate with vendors and other departments/divisions of the company to capture and service events.
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
- Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Position will have oversight to personnel to assist with event execution.
- Exceed the expectations and needs of internal and external customers.
- Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
- Monitor small to medium size events and check in on customers throughout the day.
- Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
- Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
- Effectively utilizes applicable company computer systems.
- Act as on-site technical expert as needed for events.
- Assist on the floor with operations as needed.
- Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
- Manage the human resources activities including selection, performance management, and learning.
- Provide focused and continued coaching to develop the skills of team members.
- Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.
- Recommend team members for training opportunities, as needed.
- High School Diploma is required. Bachelor's degree is preferred.
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience is preferred.
- Sales experience is a plus.
- Working knowledge of audio visual equipment in a live show environment
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus.
- A valid driver's license is required for team members who may operate Company vehicles.
-
Director, Event Technology I
3 weeks ago
Encore - PSAV Presentation Services Denver, United StatesThe Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key Director, Technology, Continu ...
-
Director, Event Technology I
4 weeks ago
Encore Denver, United States Full timeThe approximate salary range is based on skills & experience $58,000-$63,000 per year with bonus opportunity. · Position Overview · The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ...
-
Director Event Technology I, Hotel Services
3 days ago
Encore Denver, United StatesThe approximate salary range is based on skills & experience $58,000-$63,000 per year with bonus opportunity. · Position Overview · The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ...
-
Senior Event Technology Manager
10 hours ago
Trimble Westminster, United StatesYour Title: Senior Event Technology Manager · Job Location: Westminster, Co · What You Will Do · You will manage, build, and deliver the overall attendee experience for Trimble's annual Dimensions User Conference. You will work with many internal technology stakeholders to be ...
-
Senior Event Technology Manager
1 week ago
Trimble Westminster, United StatesSenior Event Technology Manager page is loaded · Senior Event Technology Manager · Apply · locations · US - CO, Westminster · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R43947 · Your Title: · Senior Event Technology Manager · Job Loca ...
-
Office clerk
1 week ago
Stellar Enterprises Colorado City, United StatesAbout Ba-Be-D Daimer GmbH: · Our family-owned company, located in Kirchseeon near Munich, has been providing solutions for rail and track construction, rail operators, and rail profile processors since 1980. Through our long-standing, close, and trusting relationships with our cu ...
-
Brand Ambassador
14 hours ago
Starry, Inc. Denver, United StatesAbout Starry: · Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportuni ...
-
Executive Administrative Assistant
5 days ago
Apex Systems Denver, United States Full timeJob#: 7163 · Job Description: · EXECUTIVE ADMINISTRATIVE ASSISTANT · WHO WE ARE · Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum ...
-
Executive Assistant
2 weeks ago
TEKsystems Denver, United States Contract to RegularJob Description: · Technology Focused - Ability to help · Manage schedule and ensure executive member is in meetings timely · First line of customer service for executive member, interacting with other executives and community. · Responsible for special project coordination of k ...
-
Energy Efficiency Program Manager
3 weeks ago
Anura Energy Denver, United StatesCompany Overview · Anura Energy is an energy efficiency services provider that delivers a wide range of energy-saving solutions to meet the energy saving goals for our clients and customers. Our efforts include program design, project management, project fulfillment and data anal ...
-
Catering Sales
4 days ago
Catering by Design Denver, United StatesJob description · Event Sales and Catering Designer · Develop new business through referrals, cold calls, and marketing campaigns to meet or exceed established revenue goals · Plan individual promotions and business development initiatives · Cultivate a creative and collaborative ...
-
Product Manager
14 hours ago
Event Tickets Center Denver, United StatesAbout Event Tickets Center: · At Event Tickets Center, we believe buying tickets should be simple. We streamlined the online buying process by creating a user-friendly platform to browse millions of tickets to thousands of national and local events. United by a shared love of con ...
-
Sales Team Manager
2 weeks ago
All Copy Products Denver, United States Full timeTitle Sales Team Manager · EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any othe ...
-
Field Marketing Manager, Existing Business
2 weeks ago
QAD Denver, United States Full timeJob Description · We are seeking a Field Marketing Manager for Existing Business, to help support our growing sales team. · As Field Marketing Manager, Existing Business , you will be responsible for the strategy and execution of high-impact field programs to support pipeline a ...
-
Administrative Assistant
4 hours ago
All Copy Products Denver, United States Full timeTitle Administrative Assistant · EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or an ...
-
Accounts Receivable Specialist
3 days ago
All Copy Products Denver, United States Full timeTitle Accounts Receivable Specialist · EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status ...
-
Director of Development
2 weeks ago
Child Advocates-Denver CASA Denver, United StatesChild Advocates – Denver CASA advocates for the best interests of children who have experienced abuse or neglect by training diverse volunteers who create opportunities for children, youth and families to thrive. We are looking for someone with experience in fundraising to lead t ...
-
Demand Generation Specialist
3 weeks ago
Planisware Denver, United StatesCompany Overview: · Planisware is a leading global provider of Project Portfolio Management software solutions designed to support product development, engineering, and IT business processes. We have been dedicated to helping our customers drive strategic and innovation excellen ...
-
Network Systems Engineer
3 days ago
Arista Networks Denver, United States Full timeJob Description · What Will You Do · In this role, you will work closely with our account teams to provide pre-sales technical systems engineering support for our enterprise and commercial customers in the area. · As a critical member of the Arista Sales Engineering team, you wi ...
-
Activities Director
2 weeks ago
Sunrise Senior Living Denver, United States Full timeJOB OVERVIEW · In the role of Engagement Coordinator, you develop and implement programs of interest and enjoyment to our residents in order to enhance their lives and exceed their active aging lifestyle expectations. You collaborate with residents to customize opportunities that ...
Director, Event Technology I - Denver, United States - Encore Global
Description
The approximate salary range is based on skills & experience $58,000-$63,000 per year with bonus opportunity.Position Overview
The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s).
This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue.
The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality.
This role will report to the Area Director, Venues or RVP, Venues.Key Job Responsibilities
Financial Management and Reporting
Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes.Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.Team members must adhere to appearance guidelines as defined by Encore based on an individual venue or a representation of venues in that city or area.
#J-18808-Ljbffr