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    Customer Service Representative - Oxnard, United States - Hall's Culligan Water

    Hall's Culligan Water
    Hall's Culligan Water Oxnard, United States

    3 weeks ago

    Default job background
    Description
    Culligan of Ventura County is currently seeking a Customer Service Representative to join our office support team.

    We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.


    This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry.

    The right person will have routing/dispatching experience, the ability to answer multi-line phones, be successful in handling customer issues, and experience communicating with field staff in a service oriented industry.

    If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you

    WHY SHOULD YOU WORK FOR CULLIGAN?

    We are an Essential Employer
    Great full time, Monday-Friday 8am to 5pm work schedule
    Pay starting at $17.50-$19 per hour, depending on experience
    Paid time off
    Full benefits package including 401k with company match
    Career advancement opportunities
    Stable and growing, family oriented company
    We like to promote from within
    Use of free Culligan equipment in your home

    Responsibilities

    Experience with incoming and outbound calls
    Resolve any product or service related issues; follow up to ensure complete customer satisfaction
    Schedule deliveries, dispatch service technicians and/or route representatives to customer locations
    Take payments and maintain customer records by updating account information
    Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
    Prepare and maintain compliance and regulatory reporting (scheduling reports, open call, monthly maintenance reports, etc.)

    Qualifications

    Experience in a call center environment required
    Routing/Dispatch experience required
    Experience with collections highly desired
    Exceptional customer service and in-bound phone experience required
    Must be proficient in Microsoft Office
    Scheduling skills, Excellent Communication Skills, Team Player, Multi-Tasking, Attention to Detail
    Excellent Follow Up & Follow Through skills
    High function in fast paced environment
    Strong work ethic (honesty and integrity are key for this position and to our organization)
    Exceptional problem solving skills
    Ability to work independently

    Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T.

    physical, as applicable

    Benefits:

    Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.


    INDHCM
    Education
    Preferred
    High School/GED or better

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

    41 CFR c)
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