Client Services/Customer Support Specialists
About Marcella Tambouris:
Experienced sales and events professional with a strong background in Tech, SaaS, and Event industries. Highly skilled in account management, administration, event planning and execution, and customer service/success. Proficient in Salesforce.com, Sales Support, Microsoft Office, CRM systems, and B2B Sales.
Order Management Analyst
The Trade Desk, 2022 - 2023
Conduct systematic reviews of customer contracts to address non-standard contract terms and facilitate cross-functional collaboration across teams to resolve contract issues. Facilitate customer account set-up, new partner creation, rate setup, vendor setup, and billing requests via purchase orders and invoicing.
Customer Support Representative
Procore Technologies, 2019-2021
External onboarding including B2C clients and new team hires, responded to clients' needs via live chat, phone, and email. Diligent and consistent attention to detail and management of administrative aspects of the job. Troubleshooting problems, researching, and finding answers to consumer questions.
Account Manager, Inside Sales
Athena Cosmetics, 2016 - 2019
Worked directly with outside AE to achieve assigned sales plan within territory. Achieve 85% of annual quota within first 6 months in role. Built and mantained strong, long-lasting customer relationships. Operated as lead point of contact for all matters specific to my clients. Researched/prospected new clients.
Customer Service Representative
Lynda.com, 2010 - 2014
Processed 200-250 tickets per week. Answered incoming calls from clients in need of training and onboarding to adopt their subscription service. Processed customer chargebacks/credit card disputes.
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