- Ensure guests entering the property are greeted and ID's are being checked. All must be at least 21 years of age to enter facility
- Screen guests who show signs of illness for fever and follow proper protocol if guests appear ill or have a fever
- Maintain head counts of guests entering and exiting the premises to ensure capacity limits are maintained
- Effectively communicate directions
- Keep work areas clean and presentable
- Maintain a level of patience with guests (complaints, lost items, general directions) appropriate to the situation at hand. Contact management as the situation dictates
- Accurately answer guests' questions regarding the property, special events, and other Golden Entertainment products and services
- Ensure unique needs or assistance is provided to all guests requiring special attention
- Perform all duties with upbeat and positive attitude while maintaining presenting a neat, well-groomed, and professional appearance
- Maintain familiarity with current life safety systems and emergency evacuation procedures, as well as procedures for handling uncooperative guests and potentially dangerous situations
- Consistently follow all operating, safety and emergency evacuation procedures
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures,
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
- Previous experience in a high volume guest contact position
- Previous experience interacting with guests without scripted conversation
- Strong verbal communication
- Able to maintain calm under pressure and emergency situations
- Excellent guest service skills
- Able to effectively read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Must be at least 21 years of age
- High School Diploma or equivalent
- Must be able to communicate effectively in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
- Alcohol Awareness
NVGaming Registration- Ability to work for continuous time periods in extreme heat and cold
- Regularly walk, stand, stoop or sit at a desk or table
- Ability to jog or run as situations dictate
- Ability to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lbs.
- Speech, literacy, hearing and vision (critical)
- Ability to ascend or descend ladders, scaffolding and ramps
- Ability to distinguish shades of color
- Work for sustained periods of time maintaining concentrated attention to detail
- Communicate via radios
- Indoor and outdoor
- Smoky and noisy
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Safety Ambassador - Las Vegas, United States - Golden Route Operations
Description
CityLas Vegas
State
NV
Shift
Varies
Type of Shift
Part Time
Department
Route Operations
Safety Ambassador PT's Tavern Group (Las Vegas, NV)
Description:
Summary:
Ensure all guests who enter the facility are properly, safely and effectively greeted, following all operating procedures, and safety regulations.
Essential Functions and Responsibilities:
Requirements:
Qualifications