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    Associate Customer Success Manager - North Carolina, United States - RELX

    RELX
    RELX North Carolina, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Are you passionate about helping clients meet their needs?
    Are you looking for an innovative role?

    About our Team
    LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

    About the Role
    The Associate Customer Success Manager evaluates sales team performance by reviewing training materials. Recommendations are made for improvement to increase revenue growth. This role influences the company's sales strategy and business objectives.

    Responsibilities

  • Conducting for product training and specific application to customer's industry, department, and role needs
  • Demonstrating a consultative onboarding and solution use optimization, aligned to customer use cases, persona profile and defined success metrics
  • Developing and delivering training materials to sales teams on new technology systems
  • Developing and maintain relationships with corporate decision makers and influencers within assigned accounts to increase utilization of LexisNexis products
  • Generating and tracking qualified leads provided to Relationship Managers in base business accounts and Business Development Managers in prospective accounts
  • Utilizing all required processes, tools and systems including SalesForce
  • Serving as a liaison for our customers on product/segment team meetings and user panels
  • Leading monthly product webinars on BIS products hosted by the marketing group and available to all customers

    • Requirements

  • Possess a Bachelor's or equivalent experience.
  • Have extensive experience in a business environment.
  • Be able to demonstrate a consultative approach to uncover customer's needs and problem resolution.
  • Demonstrate Industry knowledge and the ability to quickly develop an in depth understanding of LN products and services.
  • Demonstrate expertise in Microsoft 365, Excel, and PowerPoint
  • Be able to travel locally or overnight for business

    • Work in a way that works for you
    We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

    • Working for you
    We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

    • About the Business
    LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

    LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact

    Please read our .

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