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    e-commerce clerk - Honolulu, United States - Goodwill Industries of Hawaii, Inc.

    Goodwill Industries of Hawaii, Inc.
    Goodwill Industries of Hawaii, Inc. Honolulu, United States

    2 weeks ago

    Default job background
    Description
    Goodwill Industries of Hawaii, Inc.

    Job Description


    Job Title:
    E-Commerce Clerk


    Division:
    Retail and Contract Operations


    Department:
    E-Commerce/Retail


    Reports To:
    E-Commerce Manager


    FLSA Status:
    Non-Exempt


    Reviewed By:
    Human Resources


    SUMMARY
    Responsible to effectively achieve goals of posting and listing merchandise on e-commerce platforms by


    performing the following essential duties:
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.


    • Must consistently achieve daily goals for listings and posting as assigned by E-Commerce
    Manager.


    • Responsible to sort, process, identify, and evaluate merchandise for sale on e-commerce
    platforms.


    • Maximize value of merchandise by researching, effectively describing, and listing and posting
    items for sale.


    • Take clear, detailed, and aesthetically pleasing photographs of merchandise being prepared for
    listing and posting


    • Must write detailed, accurate, concise descriptions of merchandise consistently for all listings
    • Responsible to maintain accurate records of sold and posted items
    • Store, retrieve, and catalogue incoming and outgoing items accurately.
    • Responsible to assist with handling and shipping of merchandise to meet shipping and delivery
    timelines.


    • Displays and practices courteous, professional behavior towards customers at all times.
    Professionally addresses customer complaints and resolves problems in a professional and

    efficient manner. Handles returned product, and effectively communicates issues to ECommerce Manager for support in resolution.


    • Must consistently follow all procedures for handling and sale of ecommerce merchandise.
    • Responsible to assist with inventory control and loss prevention. Ensure that all loss prevention
    matters are reported immediately to E-Commerce Manager for further investigation and

    resolution.


    • Responsible to conduct work and use equipment in a safe manner at all times following all
    required Safety Policies and Procedures.


    • Responsible for awareness of and adherence to all company safety policies and procedures.
    • Other duties as assigned.

    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the

    essential functions.

    Reviewed: 06/2022

    E-COMMERCE CLERK

    Page 2

    Individual must have a positive attitude, integrity, respect for all, customer service, communication,

    teamwork, organizing, reading, writing, and ability to use basic computer systems and internet.

    EDUCATION and/or EXPERIENCE

    High school diploma or general education degree (GED); or related experience and or training; or

    equivalent combination of education and experience that shows potential to perform the essential

    duties of this position. Prior customer service experience and or training highly desirable.


    TECHNOLOGY SKILLS
    Must have basic training or experience in the use of Windows-based computer systems; must have the

    ability to be trained using various E-Commerce web based platforms.


    LANGUAGE SKILLS
    Ability to read and interpret documents such as safety rules, operating and maintenance instructions,

    and procedure manuals. Ability to effectively communicate and respond to common inquiries or

    complaints from customers, or members of the business community.


    MATHEMATICAL SKILLS
    Ability to work with basic mathematical concepts such as addition, subtraction, multiplication, division,

    and fractions.


    REASONING ABILITY
    Ability to solve practical problems and deal with a variety of concrete variables in situations where only

    limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,

    diagram or schedule form.


    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to

    successfully perform the essential functions of this job. Reasonable accommodations may be made to

    enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to see, hear, and talk. The

    employee is regularly required to stand, walk, sit, and use hands to finger, handle, or feel. The

    employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel or

    crouch. The employee must frequently lift and/or move up to 25 lbs.


    WORK ENVIRONMENT
    The work environment characteristics described here are representative of those an employee

    encounters while performing the essential functions of this job. Reasonable accommodations may be

    made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee will work mainly indoors in either a warehouse or

    office setting. Employee is occasionally exposed to outside weather conditions and extreme heat, air

    conditioning and dust. The noise level in the work environment is usually moderate

    Five day weekly schedule, between Monday through Sunday , from 7:30 AM to 4:00 PM.
    40 hours weekly
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