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    Customer Service Project Specialist - Savannah, United States - General Dynamics

    General Dynamics
    General Dynamics Savannah, United States

    4 weeks ago

    General Dynamics background
    Description
    Responsibilities for this Position

    Position Title: Customer Service Project Specialist

    Date: May 7, 2024

    Location: Savannah, GA, US

    Company: Gulfstream Aerospace Corporation

    Customer Service Project Specialist in GAC Savannah

    Unique Skills:

    Project Specialist -> Aircraft System Training: working with our training partner CAE exclusively as a liaison and technical support.
    1. Technical Liaison -> identify, research, and verify technical accuracy of information required to maintain the highest standards of pilot and maintenance training. Acting as a dedicated interface between CAE and Gulfstream personnel.
    2. Classroom Auditor/Instructor Resource -> provide on-site audit services of current training programs or assist with the development of new training programs to maintain content and accuracy. Assist CAE personnel with answering customer and instructor questions on Gulfstream and Gulfstream model aircraft.
    3. Training compliance -> Interface with CAE to supply training records and histories for gulfstream employees.
    4. Simulator Parts coordinator -> Define applicability and track parts definition and deliveries for new and in-service simulators.
    Excellent interpersonal skills required.
    Gulfstream and Gulfstream model aircraft knowledge is preferred.

    Education and Experience Requirements

    Bachelor's Degree in Program Management, Engineering, Finance or related field required or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5 years experience in A/C design, mfg or service and support, to include 3 years program management consisting of any combination of supervisory experience, complex program management, and/or technical experience.

    Position Purpose:
    Create and provide integrated plans for input to new products in development. Manages cross functional project teams that coordinates product development. Responsibilities include guiding and leading the team in achieving the goals of the project including issue identification, resolution and contingency planning.

    Job Description

    Principle Duties and Responsibilities:
    Essential Functions:
    1. Assesses project issues and develops resolutions to meet productivity, quality and stakeholders goals and objectives.
    2. Reviews, manages, proactively challenges, and controls status of projects operation of the programs and budgets .
    3. Manages schedules and prepare status reports.
    4. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers.
    5. Acts as a liaison with alliance partners and thought leaders external to the company.
    6. Interfaces with stakeholders to ensure requirements are met.
    7. Analyzes program certification schedule and performance targets/guarantee progress.
    8. Develops draft master schedules for new product development.
    9. Monitors variance analysis to schedules and budgets for all projects to ensure desired savings/revenue are achieved.
    10. Monitors quality, reliability and availability issues to ensure top drivers are identified and resolved.
    Additional Functions:
    1. Supports departments Intranet Web site and newsletters to maintain Technical and Program updates. .
    2. Support supplier design and program reviews to insure program deliverables, schedules and budgets are met. .
    Perform other duties as assigned.

    Other Requirements:
    1. Requires a comprehensive knowledge of Aircraft Industry Production, Engineering, Quality, Completion, Material and Service Support Operations.
    2. Requires a detailed understanding of Program/Project Management processes and procedures and an intimate understanding of in service A/C operations.
    Additional Information
    Requisition Number:
    Category: Service Center
    Percentage of Travel: Up to 25%
    Shift: First
    Employment Type: Full-time
    Posting End Date: 05/21/2024

    Equal Opportunity Employer/Veterans/Disabled.

    Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

    Legal Information " Site Utilities " Contacts " Sitemap
    Copyright 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company .

    Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

    Nearest Major Market: Savannah

    Job Segment: Aerospace, Compliance, Project Manager, Customer Service, Aviation, Legal, Technology

    PI

    Back To Search ResultsGulfstream designs, develops, manufactures, markets, services and supports the world's most technologically advanced business-jet aircraft.
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