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Program Coordinator- Enrollment Student Services - bothell, United States - University of Washington Bothell
Description
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The Program Coordinator (NE S SEIU 925 Non Supv) is responsible for front-line customer service for the University of Washington Bothell's Enrollment Student Services Desk serving current students and faculty and staff, assisting with answering questions about individual programs within the Office of the Registrar, Financial Aid, and International Student Services. The position also collects paperwork and processes it for the above areas. The position answers general questions about the campus as well as about other offices within the Division of Enrollment & Student Affairs. Responsible for printing Husky Cards for new students as well as replacement cards for students, faculty, and staff.
As the main point of contact for Husky Card services, this position is involved with IT, UW Seattle Husky card office, and the ID system vendor and then disseminates information about policy or procedure changes to the Enrollment Services staff. This position must have breadth in understanding the University of Washington Bothell, its staff, local and university policies, and available resources in order to provide the best service possible to current students. The position must understand the complexities of providing excellent customer service in a higher education environment, and that customer service is a factor in student satisfaction and retention.
DUTIES AND RESPONSIBILITIES
Front Desk - Direct Services
Provide information to students daily (in person and on the phone) on issues related to registering for classes on MyUW, dropping classes, tuition and fees, grading system, registration deadlines on the Academic Calendar, graduation requirements, residency requirements, tuition exemption, returning student form requirements, Former Quarter Drop petitions, and Tuition Forfeiture petitions.
Provide information to students and their families daily in regard to financial aid and assist them in all phases of the aid application, eligibility, and disbursement process.
If financial aid has not been disbursed, discuss with student about what documentation is still needed and/or give a general idea of timeline for documents to be processed by the Financial Aid Office and aid to disburse.
Explain the difference between subsidized and unsubsidized loans; provide information about loan interest rates and loan deferment.
Answer questions about tuition rates, specific tuition charges, student fees, course fees, and on-campus housing charges.
Assist F1 International Students with submitting requests to the International Student Services Office.
Produce identification cards using the tri-campus ID software for UW Bothell students and for faculty and staff when hired and eligible.
Receive packages for other offices in the building.
Direct visitors to other offices in the building.
Administrative Support
Report Husky Card inventory and number of errors monthly to the Seattle Husky Card office.
Responsible for the ordering of Husky Card products, such as card stock and ribbon, as necessary.
Process daily mail for Registrar, Financial Aid, and International Student Services, scanning hard copies to SharePoint.
Support the Registrars with Former Quarter Drop and Tuition Forfeiture petition processes.
Process verification of enrollment letters.
Support Registrars with the Residency Questionnaire process.
Process Change of Major/Minor forms.
Process graduation applications.
Process and audit grade changes.
Provide assistance to the Registrars, Directors of Financial Aid, Financial Aid Counselors and International
Student Services Office, as needed.
Project work as needed or assigned for the Division of Enrollment Management & Student Affairs.
Lead Student Assistant Staff
Train and lead Admissions student assistants for the Husky Card Program. Assign and review their work daily.
Perform other duties as assigned.
MINIMUM REQUIREMENTS
High school graduation or equivalent AND two years of experience in student services OR equivalent education/experience.
ADDITIONAL REQUIREMENTS
Strong customer service background providing a high level of courtesy, and patience.
Must be dependable and have the ability to work well in a team setting.
Proven ability to work in a multi-tasking environment while maintaining a high degree of accuracy and attention to detail.
Ability to work independently on numerous and diverse tasks.
Ability to research, confirm, and clearly communicate (verbally and in writing) reliable and verifiable information regarding university procedures, policies, and regulations.
Excellent interpersonal, speaking and writing skills.
PC-based computer skills, specifically Microsoft Windows and Office software.
DESIRED QUALIFICATIONS
Bachelor's Degree; experience in college-level student services.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at or
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
