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Manager - Program Management
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Principal, Program Manager, Global Executive
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Amazon Services LLC Seattle, United StatesBachelor's degree in communications, HR, design, or related field. · - 8+ years of experience in program or project management · - 5+ years of experience managing, analyzing, and communicating results to senior management. · - 5+ years of experience defining program requirements, ...
Research Program Manager - Bellevue, United States - Apex Systems
Description
Sr. UX Research Program Manager
Location: Bellevue, WA (on-site 3 days per week)
Anticipated Start Date: June 2024
Contract Duration: 7 months
Pay Rate: up to $75/hr on W2
Job Description:
The User Research team is seeking a Sr. UX Research Program Manager to drive operational improvements for our team and lead scalable research programs. This role will build connections among researchers, designers, product managers, and our customers to ensure device experiences are intuitive, delightful, and providing meaningful value. Were looking for someone with deep experience in streamlining processes, scaling the impact of user research, and launching programs from the ground up.
Key job responsibilities
Lead the design and development of rolling research programs, ensuring they are well-defined, feasible, and aligned with organizational needs
Provide training for non-researchers engaging with research programs and lead education initiatives across cross-functional teams
Develop self-service research protocols, evaluate research study plans, and provide guidance based on best practices
Identify and mitigate risks associated with research programs, proactively developing solutions across operational planning, program documentation, resourcing, and stakeholder relationships
Track the status of research projects, communicate updates to senior leadership, and facilitate the application of research insights
Collaborate with senior leadership to identify research priorities and opportunities
Run triage meetings and manage request intake
Manage 3rd party vendor relationships and maintain research tools and recruitment solutions
Ensure compliance with privacy and data security policies across research initiatives
Build processes to improve the research teams overall efficiency
Basic qualifications:
Bachelor's or Masters degree in business, operations, organizational development, or related field. Alternatively a degree in design, human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, or other design/research related field.
6+ years of program or project management experience
Experience working directly with UX designers or researchers.
Ability to manage ambiguity, work autonomously, and multi-task in an agile environment
Preferred qualifications:
Experience developing rolling research programs or self-service research programs
Experience performing user research methodology (e.g. surveys, lab studies, diary studies, in-depth interviews, etc.)
Proven track record of strategic UX or research leadership and success in driving UX culture in organizations
Experience with voice interfaces, artificial intelligence, machine learning, large language models, and/or consumer tech products
