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    Applications Manager - Washington, United States - American Humane

    American Humane
    American Humane Washington, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionAmerican Humane is seeking an experienced Applications Manager to provide oversight and project management to a diverse portfolio of applications. This position will be hybrid and reports directly to the Chief Technology Officer. American Humane is committed to fostering diversity, equity, and inclusion in the workplace. As we seek to fill this position, we highly encourage applicants from diverse backgrounds to apply.

    For more than 100 years American Humane has been first in promoting the welfare and safety of animals and strengthening the bond between animals and people. We are first to serve, wherever animals are in need of rescue, shelter, protection or security. Through our innovative leadership initiatives – from our "No Animals Were Harmed" program in Hollywood to broad-based farm and conservation animal welfare certifications, to rapid response rescue and care across the country – American Humane sets the gold standard as the most visionary and effective animal welfare organization in the nation.

    Position summary:
    The Applications Manager is responsible for providing oversight and project management to a diverse portfolio of applications critical to American Humane's daily operations. Taking a collaborative approach, the Manager will take the lead role in managing ongoing projects, initiating new ones and ensuring their successful implementation and ongoing use, across various departments, including finance, development, marketing, and programs.

    Responsibilities:
    • Manage a continuous workflow of application and system development projects from conception and initiation through completion and ongoing management.
    • Lead the coordination and development of RFPs as needed.
    • Collaborate effectively with internal stakeholders across departments and external vendors to ensure project requirements are met.
    • Monitor project progress, identify and mitigate risks, and implement corrective actions as needed, keeping the Chief Technology Officer updated on any issues.
    • Install, configure and maintain applications.
    • Identify opportunities for process improvement and optimization within existing systems and workflows.
    • Oversee user acceptance testing and provide ongoing training and support after project implementation.
    • Stay up-to-date on the latest IT trends and best practices relevant to American Humane's application portfolio, including Intact Systems, Salesforce, FileMaker and financial systems.

    Essential experience, knowledge, skills and abilities:
    • Bachelor's degree in a relevant field (e.g. Computer Science, IT, Business Administration)
    • 5-7 years of experience in project management, preferably within the nonprofit sector.
    • Strong analytical and problem-solving skills with a focus on finding creative solutions.
    • Excellent communication, both written and verbal, collaborative and interpersonal skills.
    • Ability to work independently and as part of a team in a fast-paced, team-oriented and goal-driven environment.
    • Proficiency in project management methodologies (e.g. Agile, Waterfall).
    • Experience with project management tools (e.g. Jira, Trello) is a plus.
    • Working knowledge of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems is highly desirable.
    • Familiarity with financial systems is a plus.
    • Prior technical experience in software development, database management, workflow analysis, troubleshooting, programming, data analysis and/or technical support, strongly desired.
    • Prior experience training employees is a plus.
    • Exceptional organizational skills with ability to manage multiple projects and tasks simultaneously that have competing deadlines and priorities.
    • Use sound judgement and discretion in handling and securing confidential information, as well as ability to conduct oneself in a highly professional manner.

    Direct reports:
    • None.

    Physical demands and work environment:
    • Position will be a hybrid of in-office and remote telework with the position based out of the Washington, DC headquarters office location and regular telework schedule based on organizational policy, need and manager discretion.
    • Must be comfortable with animals, in particular dogs, in the office and at events.
    • There will likely be opportunity for occasional travel.
    • May be occasional need for evening or weekend work.
    • While performing the duties of this position, the employee will be regularly required to:
      • Sit for extended periods;
      • Look at and work off of a computer screen for extended periods;
      • Talk, hear and exchange information over the telephone and in person.
    American Humane's core values define our workplace, and these values serve as the cornerstone for interactions in advancing our mission and institutional goals.Employees are expected to adhere to all organizational policies and to act as role models, demonstrating American Humane's core values:
    • Compassion – Being kind and caring in our interactions with others.
    • Accountability - Holding ourselves to the highest standards. Following through on commitments and owning our actions, behavior, and decisions.
    • Respect for All – Being professional, listening to others and honoring diversity in all its forms.
    • Loyalty to Mission – Staying focused on our purpose and our mission – our nation's most vulnerable depend on us.
    • Sustainability - Contributing to being a great place to work and achieving our shared mission and goals to make a difference, now and in the future.
    • Honesty, Integrity, Trust – Demonstrating transparency, as trusted stewards of donor resources, supporting our leadership and one another.
    American Humane (AH) is an Equal Opportunity Employer with a commitment to fostering and growing diversity, equity and inclusion in the workplace and the humane space.

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