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    Customer Service Representative - Franklin, United States - US Tech Solutions

    US Tech Solutions
    US Tech Solutions Franklin, United States

    1 week ago

    Default job background
    Description
    Responsibilities:
    The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments. Effective delivery of company products and services
    • Responds to telephone inquiries from new policyholders, tenured policyholders, agents and their representatives
    • Provides information coverage and benefits, billing and payments and field general questions. Determines the best method for providing services.
    • Verifies insurance and/or payments
    • May perform data entry.
    • May assist with the processing of billing paperwork.
    • Accurately maintains files of all patient account profile information and referral source data.
    • *Resolves patient complaints by identifying the root cause of opportunities and coordinating appropriate corrective action.
    • Knowledge of Medicare and 3rd party vendors is a plus.
    • Ability to demonstrate excellent customer services to members, agents and their representatives.
    • Must demonstrate strong attention to detail and proven analytic and problem solving.
    • This role will require an understanding of insurance concepts, including governmental plans, ancillary plan benefits, and other coverages.
    Experience:
    * Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor's office then anything below managing 75 calls/day would not translate to similar environment).
    Knowledge of Medicare and 3rd party vendors is a plus.

    Skills:
    • Call handling experience.
    Education:
    • High School diploma or GED
    About US Tech Solutions:
    US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

    US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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